Financial Aid Advisor - Verification (PT)

Waubonsee Community College • Sugar Grove, IL

10d • $25 - $30 • Onsite

About The Position

Waubonsee Community College is hiring a part-time Financial Aid Advisor - Verification to review and process financial aid verification cases, evaluate supporting documents, identify discrepancies, and help resolve routine eligibility requirements under federal, state, and institutional regulations. The role supports identity verification and fraud prevention by identifying and documenting potential concerns and referring complex cases for further review. It also provides students and families with individualized guidance and customer service in person, by telephone, and electronically to support timely and accurate financial aid processing.

The position reports to the Financial Aid Manager. It maintains student records and documentation, communicates outstanding requirements and documentation deficiencies, and conducts proactive outreach to students with incomplete verification. The advisor collaborates with Admissions, Registration and Records, and other departments while protecting student confidentiality. Additional expectations include maintaining periodic office hours at branch campuses, attending professional workshops, serving on institutional committees, and performing other duties assigned by the Financial Aid Leadership team.

This is a part-time staff position based at the Sugar Grove Campus, with no hybrid option. The work schedule is listed as “Other,” with 25 work hours. Compensation is hourly, ranging from $24.64 to $29.69, with pay determined by experience, education, and qualifications. The position is not grant funded. Applicants should submit a cover letter and resume; references or transcripts may also be attached. References and official transcripts for associate’s degrees or higher are required during the background-check process. The college is an equal opportunity employer, including disability and veteran status.

Requirements

• Bachelor’s degree in accounting, business, finance, or a related field.
• At least two years of related professional experience in financial aid, student services, document review, or a related administrative role involving customer service and review of confidential records.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong interpersonal and communication skills.
• Ability to provide individualized student assistance while maintaining the confidentiality of student and family information.
• Strong organizational skills and ability to manage multiple tasks and deadlines effectively.
• Willingness to work evenings, weekends, and offsite events.

Nice To Haves

• Experience with student information systems such as Banner.
• Knowledge of federal and state financial aid programs and experience with financial aid verification.
• Bilingual Spanish and English.

Responsibilities

• Review financial aid applications and supporting documentation for completeness, accuracy, and compliance with applicable requirements.
• Verify FAFSA information, including income, household composition, educational credentials, and other eligibility information.
• Identify and resolve routine conflicting information in student financial aid records and institutional systems; refer complex issues to the Financial Aid Manager.
• Update student records in the institutional student information system and document verification decisions accurately.
• Review tax information, income statements, identity documentation, and other eligibility records.
• Conduct identity verification reviews for students flagged through institutional processes or showing potential indicators of identity theft or financial aid fraud.
• Evaluate student records for inconsistencies involving identity, enrollment history, personal information, and eligibility.
• Assist with implementing and maintaining identity verification procedures and fraud-prevention protocols.
• Document suspected fraud and refer cases requiring further investigation to designated Financial Aid leadership.
• Collaborate with Admissions, Registration and Records, and other departments to address identity verification concerns while maintaining confidentiality.
• Run and modify reports to monitor caseloads, outstanding requirements, and processing progress.
• Assist with updating the financial aid policy and procedures handbook to reflect established verification and identity-review procedures.
• Stay current with federal, state, and institutional requirements relevant to assigned responsibilities.
• Communicate outstanding verification requirements, documentation deficiencies, and next steps to students.
• Provide individualized guidance to students navigating verification and identity-confirmation requirements.
• Assist students with verification issues through in-person appointments, telephone, email, and virtual services.
• Proactively contact students with incomplete requirements to support timely financial aid processing.
• Support recruitment, admission, enrollment, and retention through financial aid services.
• Maintain periodic office hours at branch campuses.
• Attend professional workshops and serve on institutional committees.
• Perform other duties as assigned by the Financial Aid Leadership team.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level