Financial Aid Advisor

SUNY Brockport NY•SUNY Brockport, NY

20h•Onsite

About The Position

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University’s curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning. Located only a few miles from Lake Ontario in a quaint “Village on the Erie Canal,” SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo — the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport! SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities. SUMMARY SUNY Brockport is accepting applications for a Financial Aid Advisor position. Reporting to the Associate Director of Financial Aid, the Financial Aid Advisor is responsible for advising students on the availability of financial aid, the various aid programs offered, and related processes on a daily basis. The successful incumbent will also be responsible for the day-to-day verification and processing of student financial aid packages.

Requirements

Bachelor’s degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university
A minimum of one year of experience working in financial aid or a related field
Experience working in a customer service environment
Demonstrated experience using computer software, databases, and/or student information systems (SIS)
Ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences

Nice To Haves

Experience working in a higher education setting
Experience working with document imaging systems
Multiple years of experience working in a financial aid office

Responsibilities

Advises students and parents on the availability of student aid, types of aid programs, processing procedures, and other consumer information related to financial aid.
Applies knowledge of the eligibility requirements of all aid programs, program procedures, as well as institutional procedures for aid programs.
Assists in developing and maintaining effective written communications for customers, including brochures, flyers, and other informational materials, as requested.
Addresses and resolves potential problems and difficulties in processing aid.
Performs needs analysis and packaging of student aid.
Understands the components that comprise the federal methodology.
Verifies that student-provided data is accurate and properly recorded in Banner.
Verifies that all documents in a student's file are properly indexed.
Requests clarification of discrepant data, as needed, in accordance with Financial Aid Office procedures.
Verifies that the financial aid package has been calculated correctly.
Explains the financial aid package to students and parents, including the types of aid programs and award amounts.
Repackages a financial aid package based upon new information received.
Provides support to staff and students in the accurate processing, awarding, and coordination of financial aid programs.
Provides accurate and timely communication to Financial Aid Office staff and students.
Follows accurate processing procedures.
Supports admissions and retention initiatives related to financial aid, including high school presentations, Open Houses, and other outreach activities as needed.
Represents the Financial Aid Office at meetings with high school counselors, parents, and students to explain financial aid opportunities and procedures.
Develops and delivers presentations tailored to audiences seeking information about student financial aid programs and services.
Counsels on a confidential basis with parents who may have specific or unique concerns in applying for student aid.
Maintains ongoing communication with incoming/returning students.
Serves as a certifying official for Veteran Affairs.
Serves as a liaison with the Federal Department of Veterans Affairs.
Assumes administrative responsibility of the Office of Veteran Affairs.
Counsels students who have questions or concerns related to veterans' benefits.
Attends informational meetings, workshops, and other professional development activities.