Financial Aid Advisor

Towson University • Towson, MD

1d

About The Position

This role involves processing financial aid for a significant portion of aid recipients, maintaining knowledge of regulations and policies, managing specific financial aid programs, counseling students and parents, and participating in outreach activities.

Requirements

• Bachelor’s degree
• One year of experience
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Ability to work independently
• Ability to adapt to a changing environment
• Experience with Microsoft Office

Nice To Haves

• One year working in a financial aid office of higher education
• Experience working with PeopleSoft

Responsibilities

• Process financial aid for 25-30% of aid recipients, including awarding federal, state, and institutional awards, verifying applications, determining eligibility for loans, approving special circumstances, reviewing enrollment and adjustment requests, ensuring compliance with federal regulations, and processing aid for summer and study abroad students.
• Maintain current knowledge of federal/state regulations and institutional policy, assist the advising team with creating and improving office processes and policies, attend training sessions, assist with the financial aid policy and procedures manual, and coordinate with other campus offices.
• Manage several financial aid programs such as Federal Work-Study, Physician's Assistant Program, Freshman Transition Program, Satisfactory Academic Progress, Dependency Override committee, Alternative Loans, and Study Abroad.
• Counsel students and parents regarding financial aid, assist the financial aid call center with escalated situations, and correspond with students and parents via phone, email, and chat.
• Participate in financial aid outreach activities including Admissions Open Houses, recruitment events, high school financial aid nights, and Freshman/transfer orientations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees