Financial Aid Advisor

New Mexico State University•Las Cruces, NM

6d•Onsite

About The Position

The University Financial Aid and Scholarship Services department is seeking a highly motivated, student-centered individual with excellent customer service skills to join the Financial Aid Team. This role provides comprehensive support and guidance to students regarding all financial aid opportunities, ensuring compliance with federal and state regulations and university policies.

Requirements

Associate's Degree + 2 years of relevant experience or a Bachelor's degree.
Excellent customer service skills.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Provides support and guidance as a student's single point of contact for all matters related to financial aid opportunities, including but not limited to federal grants, loans, work study, and state, institutional and private scholarships.
Follows federal and state regulations and NMSU policies and procedures in the review and analysis of financial aid applications.
Acts as an advisor to students, potential students and families, enforces regulations and policies, serves on appeal committee, creates academic plans for students with Satisfactory Academic Progress (SAP) issues and recommends solutions on how to improve their status.
Effectively presents federal, state and scholarship aid information to individuals, small and large groups.
Leads policy research, implementation, documentation, and training for entire NMSU-system.
Provide personalized, one-on-one advising to students, prospective students, and families on financial aid options, eligibility, and application processes.
Assist students in understanding the Student Aid Index (SAI), Cost of Attendance (COA), and their financial need calculations.
Guide students through the financial aid process, including advising on specialized programs like MAP, study abroad, and consortium agreements.
Support students facing financial or personal hardships through appeals, professional judgement requests, and financial hardship counseling.
Offer specialized advising to diverse student populations, including veterans, undocumented students, graduate students, and independent students.
Respond to inquiries via email, phone, and in-person meetings, providing updates on financial aid status and clarifying award letters and disbursement schedules.
Review and analyze FAFSA applications for accuracy, completeness, and eligibility.
Collect and verify documentation for federal and institutional verification processes.
Package and award financial aid according to federal, state, and institutional guidelines, ensuring that changes in student enrollment or status are reflected in aid packages.
Adjust financial aid awards based on changes in funding, enrollment, or following successful appeals or professional judgment requests.
Ensure the accurate entry, maintenance, and updating of student financial aid records in the student information system (e.g., NSLDS, COD).
Maintain electronic financial aid files and ensure FERPA compliance in all data handling and storage.
Conduct data analysis and generate reports on financial aid distribution, trends, and SAP evaluations.
Stay up-to-date with federal and state financial aid regulations (e.g., Title IV, SAP) and interpret any changes or updates to these regulations.
Monitor and manage Satisfactory Academic Progress (SAP) evaluations and oversee the SAP appeal process, including creating academic plans for approval appeals.
Develop, implement, and review internal financial aid procedures to ensure compliance with federal, state, and institutional requirements.
Ensure the university's adherence to federal, state, and institutional policies related to financial aid and scholarships.
Represent the university at community and high school outreach events to educate prospective students and families about financial aid options.
Present financial aid information at student orientations, workshops, and training sessions for staff and other departments.
Collaborate with other departments, including admissions, registrar, and academic affairs, to support student retention and success.
Create and deliver training materials and financial aid resources for both internal staff and external partners.
Stay current with best practices in financial aid advising and participate in ongoing professional development.
Miscellaneous duties as assigned.