Financial Aid Advising Coordinator

PageUp•Los Angeles, CA

5d•Onsite

About The Position

Under the general direction of the Associate Director of Financial Aid, the Financial Aid Advising Coordinator is responsible for serving as a subject matter expert and developing effective and proactive advising strategies and solutions for all Financial Aid applicants and recipients. The Financial Aid Advising Coordinator shall also serve as the primary Advisor Lead and is responsible for performing program coordination, reviewing eligibility, responding to a high volume of requests for information, and shall serve as the main point of contact for walk-in and phone traffic. The Financial Aid Advising Coordinator will work directly with Financial Aid Advisors in the central office, Professional and Global Education (PaGE) and EOP to maximize and coordinate day to day operations. The Financial Aid Advising Coordinator is responsible for providing on-campus and off-campus outreach, student and parent advising on all aspects of Financial Aid; particularly those with difficult circumstances and quickly understanding department policies for multiple, complex student aid programs. The Financial Aid Advising Coordinator is required to apply Federal, State, CSU Chancellor's Office Executive Orders, Institutional Policies, and Regulations to ensure compliance in all functions of the awarding of Financial Aid.

Requirements

Graduation from a four-year college or university with preference in one of the behavioral sciences, social science, counseling, education, psychology, public or business or job-related field.
Equivalent of three current years of professional coordinator related experience in Financial Aid or one of the student services program areas or in a related field.
Current knowledge of Federal and State Financial Aid policies and regulations is required.
Ability to read, interpret, and apply complex rules and regulations correctly and accurately.
Ability to think independently and to make professional judgments.
Ability to recognize, analyze, and resolve complex eligibility student cases and is sensitive to and responsible for the needs of the program requirements.
Must be an effective communicator and have the ability to provide presentations and lead discussions in small and larger group settings.
Literacy in using personal computers and various supporting software programs.
Demonstrated interest and/or ability in working in a multicultural/multiethnic environment.
Must reside in the State of California.
Background check (including a criminal records check) must be completed satisfactorily.
Must be a mandated reporter under the California Child Abuse and Neglect Reporting Act and comply with CSU Executive Order 1083 revised July 21, 2017.

Nice To Haves

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field.
Knowledge of CSU and Cal State LA policies and procedures is preferred.
Ability to use current Cal State LA integrated computer system.
Knowledge of PeopleSoft, NSLDS, COD, CMS, On-Base Imaging System, Web Grants, and Blackbaud.

Responsibilities

Serve as a subject matter expert and develop effective and proactive advising strategies and solutions for all Financial Aid applicants and recipients.
Serve as the primary Advisor Lead.
Perform program coordination.
Review eligibility.
Respond to a high volume of requests for information.
Serve as the main point of contact for walk-in and phone traffic.
Work directly with Financial Aid Advisors in the central office, Professional and Global Education (PaGE) and EOP to maximize and coordinate day to day operations.
Provide on-campus and off-campus outreach.
Advise students and parents on all aspects of Financial Aid, particularly those with difficult circumstances.
Quickly understand department policies for multiple, complex student aid programs.
Apply Federal, State, CSU Chancellor's Office Executive Orders, Institutional Policies, and Regulations to ensure compliance in all functions of the awarding of Financial Aid.