Financial Advisory Services Specialist

SECU

1d • Hybrid

About The Position

The Financial Advisory Services Specialist, with a focus on investment/trust/estate planning, is responsible for providing exemplary member service. This role involves helping members obtain life insurance policies, annuities, and investment accounts, as well as identifying their estate planning needs based on their financial goals. The specialist will serve members through branch, telephone, and digital channels. Additionally, they will engage member-facing employees on general financial advisory topics to support the referral process.

Requirements

• Must have four-year degree in financial planning, finance, wealth management, math or a related field.
• Existing licenses, designations, experience, or coursework in investments, trust and estate planning, wealth management or a related area (in addition to a high school diploma or GED) may be considered in lieu of the degree requirement.
• If unlicensed or partially licensed at the time of hire, must obtain the following within 6 months of registration with FINRA: Life insurance license, Investment licenses (SIE/Series 6/63/65 OR SIE/Series 7/66).
• If hired primarily to be a trust representative, in lieu of investment licenses, must have: Life insurance license, ATFA (Accredited Trust Fiduciary Advisor) certification or be eligible to quickly obtain.
• Must maintain all required licenses after obtaining them and satisfy all continuing education requirements.
• Ability to work independently and as part of a team.
• Must develop and demonstrate excellent critical thinking skills, problem-solving skills, and good judgment.
• Must demonstrate excellent written and verbal communication skills.
• Must be self-motivated.
• Must possess an aptitude for meeting people, developing member confidence, respect of members and co-workers, trust in Credit Union.
• Must be able to quickly adapt to changes in daily work based on immediate needs.
• Must have strong multi-tasking and organizational skills.
• Be discreet in performance of duties and hold information about member accounts in strict confidence.
• Must possess vehicle and valid driver’s license.

Nice To Haves

• Some experience as a licensed Insurance, Investment, or Trust Representative is preferred.
• Some experience in the credit union or financial services industry is preferred.

Responsibilities

• Develop or increase proficiency in meeting members’ needs in the areas of life insurance, investments, trust services, estate planning and retirement planning.
• Explain products and services, write policies, open new accounts and set Estate Planning Essentials appointments or make an outside attorney referral.
• Develop a good understanding of all FAS solutions to coordinate and engage with other specialists as needed to obtain assistance with complex scenarios and ensure member needs are being met holistically.
• Effectively work referrals to ensure members are connected with a qualified FAS employee.
• Frequently communicate with management about activities and results within assigned area.
• Develop a strong understanding of each platform’s products, services, policies, requirements and open new accounts / place new business effectively in light of those requirements.
• Develop a strong understanding and be able to navigate effectively in SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future.
• Utilize SECU technology, marketing campaigns, lead platforms, referrals and/or member branch visits to achieve daily activity levels that align with insurance productivity benchmarks as communicated by management.
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
• Follow all security and control procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
• Actively work with mentor and management team to strengthen proficiency in member service delivery.
• Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP).
• Willing to assist in other areas of the operation as needed.
• Professionally interact with other departments to facilitate member requests.
• Maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management.
• Regular attendance and punctuality are mandatory.
• Maintain soft skills and call quality at an acceptable level.
• Develop a strong understanding of CXOne platform and be available in member-facing phone skill sets as determined by management.
• Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to provide quality referrals.
• Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
• Complete all required quarterly training courses, continuing education & other training assigned by management.
• Complete all of the following courses of the SECU Module Program with passing score on the corresponding examinations: Member Eligibility, Money Market Share Accounts (MMSA), NCUA Coverage, SECU Online Services, SECU Policies Overview, Share Accounts, Tax-Advantaged Accounts, We Are SECU!, Account Research in OnBase, Account Titling & Designations, Estate Basics, Financial Advisory Services (FAS) Overview, Life Stage, MARGO Platform, MARGO Teller, Member Identification, Relationship Manager, SECU’s Member Facing Websites, Share Term Certificates, U.S. Savings Bonds.
• Work additional hours when necessary to execute responsibilities.
• Complete training, modules and education as directed by management.
• Speak English fluently.
• Cooperate and collaborate with co-workers.
• Be cordial in all interactions with members and co-workers.
• Willing to engage in ongoing training and professional development.
• Adhere to the work schedule and attendance policy established by manager.
• Travel for training may be required.

Benefits

• Equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level