Financial Services Specialist
Elevate Credit Union•Brigham City, UT
•$17 - $20•Onsite
About The Position
Elevate Credit Union is looking for a full-time Financial Services Specialist to join our Member Support team in Brigham. This position combines exceptional customer service with behind-the-scenes operational support in a professional office environment. The role assists our members through phone and digital service channels while also supporting electronic transactions, online banking services, account research, fraud-related concerns, and daily account processing activities. This is an on-site position based in Brigham and is not remote or hybrid.
Requirements
- High school diploma or equivalent required
- Strong customer service skills
- Professionalism
- Attention to detail
- Willingness to learn
- Dependable
- Flexible
- Willing to support the team as needed
- Communicates professionally and positively with members and coworkers
- Understands the importance of confidentiality, security, and following procedures
- Takes pride in solving problems and helping people
- Works well in a collaborative office environment
- Knows when to work independently and when to ask questions
Nice To Haves
- Previous banking, financial services, customer service, administrative, office, or operational experience preferred
- Experience working in professional environments involving customer interaction, detailed processes, multitasking, problem-solving, or administrative support
Responsibilities
- Provide exceptional service and support to members
- Perform detailed operational and account-related work accurately and efficiently
- Balance customer service, accuracy, confidentiality, and security in daily work
- Manage a variety of responsibilities and shifting priorities throughout the day
- Use sound judgment and follow established procedures when handling member accounts and transactions
- Work closely with team members and other departments to support credit union operations
- Take ownership of problems and help members find solutions
- Assist members with online and mobile banking questions
- Help resolve debit/credit card or account concerns
- Research transaction issues
- Process account maintenance requests
- Review fraud alerts or suspicious activity
- Support daily account and payment processing functions
- Proactive outreach to members regarding fraud concerns, electronic services, and account-related matters
Benefits
- Time off during the following week to offset Saturday hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
