Financial Advisory Services Representative

State Employees' Credit Union•Raleigh, NC

About The Position

The Financial Advisory Services (FAS) Representative supports delivery of FAS within an assigned district by servicing existing client relationships and introducing members to FAS products and services. The role handles activities that do not require investment licensing so financial advisors can focus on client relationships, prospecting, and cross-selling. Responsibilities include supporting financial advisor and trust teams, promoting FAS, delivering account documents, and completing compliance and continuing-education requirements. The position requires regional travel and may involve work at off-site premises.

Requirements

High school degree or GED.
Hold a current life insurance license or be willing to obtain one.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications.
Aptitude for meeting people and developing members’ confidence and respect, as well as trust in the Credit Union.
Ability to adapt quickly to changes in daily work based on immediate needs.
Strong multitasking and organizational skills.
Discretion and ability to keep member account information strictly confidential.
Ability to speak English fluently.
Ability to adhere to the work schedule and attendance policy established by the manager.
Regional travel is required; must possess a vehicle and valid driver’s license.
Ability to work additional hours when necessary.

Nice To Haves

Experience in the credit union or financial services industry.
Interest and motivation to obtain additional investment licenses.

Responsibilities

Develop an understanding of FAS solutions and coordinate with Financial Advisors to help ensure client needs are met holistically.
Identify and promote opportunities to cross-sell FAS products to new and existing clients across business lines.
Work referrals so members are promptly connected with a qualified FAS employee.
Assist licensed Investment Representatives with annual review calls, new account packets, account maintenance, pre-meeting preparation, appointment scheduling, and other non-investment-licensed activities.
Act as a liaison between the Financial Advisor network and back-office teams to support efficient communication and allocation of Financial Advisors’ time.
Assist Trust Representatives with maintaining the Estate Planning calendar and member follow-ups regarding appointments.
Learn to navigate SECU operational systems, life insurance software, NetX 360, Envestnet, and future systems.
Communicate frequently with the FAS District Manager about activities and results in the assigned area.
Train branch staff on FAS solutions to improve member referrals and educate employees about how FAS solutions may support their financial wellbeing.
Participate in community involvement events organized by the District Manager, such as promotional presentations, member appreciation events, and educational sessions.
Prepare and deliver documents to clients for signatures on new accounts and account servicing; submit completed documents for timely approval and connect clients with Financial Advisors for follow-up as needed.
Comply with Credit Union policies and regulatory requirements; protect confidential member information and access accounts only for business purposes; follow security and control procedures.
Complete required quarterly courses, continuing education, and other training assigned by management.
Adhere to the manager-established work schedule and attendance policy; work additional hours when necessary.
Travel regionally as required.