Financial Advisory Services Representative

SECU•Locust, NC

5d•Onsite

About The Position

The Financial Advisory Services (FAS) Representative supports delivery of FAS within an assigned district by servicing existing client relationships and introducing members to FAS products and services. The role manages activities that do not require investment licensing so Financial Advisors can focus on client relationships, prospecting, and cross-selling opportunities. The Representative supports Financial Advisors and Trust Representatives, coordinates referrals and member follow-up, prepares account documents, and helps promote FAS solutions to branch staff and the community. The position also requires compliance with Credit Union policies and regulatory requirements, protection of confidential member information, and completion of required training. Regional travel is required. The role is primarily in an office setting, with some work at off-site premises.

Requirements

High school degree or GED.
Current life insurance license or willingness to obtain one.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications.
Ability to meet people, develop member confidence, and earn the respect of members and co-workers and trust in the Credit Union.
Ability to adapt quickly to changes in daily work based on immediate needs.
Strong multitasking and organizational skills.
Discretion and ability to keep information about member accounts strictly confidential.
Ability to speak English fluently.
Ability to adhere to the work schedule and attendance policy established by the manager.
Regional travel is required; must possess a vehicle and a valid driver’s license.
Ability to work additional hours when necessary.

Nice To Haves

Experience in the credit union or financial services industry.
Interest and motivation to obtain additional investment licenses.

Responsibilities

Coordinate with Financial Advisors to help ensure client needs are met holistically.
Identify and promote opportunities to cross-sell FAS products to new and existing clients across business lines.
Work referrals so members are promptly connected with a qualified FAS employee.
Assist licensed Investment Representatives with annual review calls, new account packets, account maintenance, pre-meeting preparation, appointment scheduling, and other tasks that do not require investment licensing.
Act as a liaison between the Financial Advisor network and the back office to improve communication and allocation of Financial Advisors’ time.
Assist Trust Representatives with the Estate Planning calendar and member follow-ups regarding appointments.
Learn and navigate SECU operational systems, life insurance software, NetX 360, Envestnet, and future systems.
Communicate frequently with the FAS District Manager about activities and results in the assigned area.
Train branch staff on FAS solutions to improve member referrals and educate employees about how FAS solutions may support their financial well-being.
Participate in community events organized by the District Manager, such as promotional presentations, member appreciation events, and educational sessions.
Prepare and deliver documents to clients for signatures for new accounts and account servicing.
Submit completed account documents for timely approval.
Connect clients with Financial Advisors for additional follow-up meetings as needed.
Comply with Credit Union policies and regulatory requirements; keep member information confidential and access accounts only for business purposes.
Follow security and control procedures and complete required quarterly courses, continuing education, and other management-assigned training.
Adhere to the manager-established work schedule and attendance policy; work additional hours when necessary.
Travel regionally using a personal vehicle and valid driver’s license.