Financial Advisor Associate

Pinnacle Bank • Kernersville, NC

6d

About The Position

The Financial Advisor Associate (FAA) supports Financial Advisors by documenting and processing loans, establishing and servicing deposit relationships, and maintaining accurate critical data to mitigate risk. The role is expected to provide distinctive service to clients and prospects and contribute to the firm’s client-service standards. It also includes helping clients meet their business and personal financial needs by understanding relevant firm services and products.

Requirements

• High school diploma or equivalent.
• At least 10 years of experience in financial services.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
• Knowledge of bank services and products, including state and federal compliance regulations and requirements.
• Excellent interpersonal, verbal communication, and written communication skills.
• Effective analytical and mathematical reasoning skills, with problem-solving ability.
• Ability to work in a fast-paced environment and under pressure while maintaining a high degree of accuracy.
• Excellent client-service skills and tact and diplomacy when dealing with clients and associates.
• Ability to stand and sit for prolonged periods; use manual dexterity; communicate verbally; maintain visual acuity; perform repetitive motions; and hear. The job also involves periods of mental concentration and may require bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping.

Responsibilities

• Provide distinctive service to clients and prospects in person and over the telephone; respond to inquiries, resolve issues, and support the firm-wide standard of answering phones by a live person within three rings.
• Prepare new and renewal loan documents; process loan packages accurately and promptly while following compliance, loan policies, legal requirements, and regulations; close and disburse loan proceeds and process loan bookings within 10 days.
• Assist Financial Advisors with establishing deposit relationships by opening accounts, verifying client credentials, and collecting supporting documentation while avoiding CIP and deposit exceptions beyond 45 days.
• Monitor portfolio risk, including delinquencies, maturities, and overdrafts, and maintain accurate critical data such as risk ratings, non-accruals, and pricing.
• Clear controllable collateral exceptions within 90 days and all collateral exceptions within 180 days.
• Prepare for and attend weekly meetings with Financial Advisors and Credit Analysts to complete recurring tasks and resolve pending items, including past dues, exceptions, and maturing loans and deposits.
• Address the financial needs of clients, both business and personal, and demonstrate knowledge of the firm’s treasury management, mortgage, trust, investment, insurance, and other services as needed.
• Assist other team members, including retail offices, as needed to deliver distinctive service.
• Perform other related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED