Financial Advisor Associate

Synovus•Fort Lauderdale, FL

About The Position

A Financial Advisor Associate (FAA) supports Financial Advisors by documenting and processing loans, establishing and servicing deposit relationships, and ensuring the accuracy of critical data to mitigate risk. The role delivers distinctive service to clients and prospects in person and by telephone, responds to inquiries, and resolves client issues. It supports the firm-wide standard of having calls answered by a live person within three rings. The FAA prepares new and renewal loan documents, processes loan packages accurately and promptly, closes and disburses loan proceeds, and books loans within 10 days while following compliance requirements, loan policies, and legal and regulatory requirements. The role assists Financial Advisors in opening deposit accounts, verifying client credentials, and collecting supporting documentation. It monitors portfolio risk, including delinquencies, maturities, and overdrafts, and maintains accurate critical data such as risk ratings, non-accruals, and pricing. The position includes clearing collateral exceptions, attending weekly meetings with Financial Advisors and Credit Analysts to address recurring tasks and pending items, and focusing on critical actions for supported advisors. The FAA helps meet clients’ business and personal financial needs and refers clients to specialty areas such as Trust, Investments, Insurance, and Treasury Management when appropriate. The position may require registration and issuance of a unique identification number through the Nationwide Mortgage Licensing System (NMLS) under the SAFE Act, including a nationwide fingerprint check, within an established timeframe after employment begins. Other related duties may be assigned. The description is intended to outline the general nature and level of work, not to provide a comprehensive inventory of all duties or qualifications.

Requirements

High school diploma or equivalent.
At least 10 years of experience in financial services.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
Broad knowledge of bank products and services.
Knowledge of federal and state banking regulations and compliance requirements.
Excellent interpersonal, verbal communication, and written communication skills.
Effective analytical and mathematical reasoning skills and problem-solving ability.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Excellent client service skills.
Tact and diplomacy in dealing with clients and team members.
Ability to stand and sit for prolonged periods; use manual dexterity; communicate verbally; maintain visual acuity; perform repetitive motions; and hear.
Ability to sustain long periods of mental concentration.
Ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.
May be required to complete NMLS registration and receive a unique identification number under the SAFE Act, including a nationwide fingerprint check.

Nice To Haves

College degree.

Responsibilities

Provide distinctive service to clients and prospects in person and over the telephone; respond to inquiries and resolve client issues.
Support the firm-wide three-ring standard by helping ensure phones are answered by a live person within three rings.
Prepare new and renewal loan documents and process loan packages accurately and promptly while mitigating risk and following compliance, loan policies, and legal and regulatory requirements.
Close and disburse loan proceeds and process loan bookings within 10 days.
Assist Financial Advisors in establishing deposit relationships; open deposit accounts, verify client credentials, and obtain supporting documentation.
Monitor portfolio risk, including delinquencies, maturities, and overdrafts.
Ensure the accuracy of critical data, including risk ratings, non-accruals, and pricing.
Clear controllable collateral exceptions within 90 days and all collateral exceptions within 180 days.
Prepare for and attend weekly meetings with Financial Advisors and Credit Analysts to address recurring tasks and resolve pending items such as past dues, exceptions, and maturing loans and deposits.
Meet clients’ business and personal financial needs and refer clients to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
Assist other team members as needed to deliver distinctive service.
Perform other related duties and responsibilities as assigned.
Complete any required NMLS registration and obtain a unique identification number within the established timeframe after initial employment, including a nationwide fingerprint check.