Financial Access Specialist Lead

University of Washington Medical Center•Seattle, WA

8d•$26 - $38•Remote

About The Position

UW Medicine Patient Financial Access Services’ Finance Access Clearance Team (FACT) coordinates insurance clearance for inpatient planned and unplanned admissions, outpatient surgery, clinic procedures, high-dollar infusions, and high-dollar radiology procedures. The team obtains and verifies insurance coverage and benefits for facility and professional services, with an emphasis on excellent customer service, timely responses, accurate authorization, and courteous call processing. Under the general direction of the FAS Supervisor, the Financial Access Specialist Lead supports and leads Financial Access staff while performing core specialist duties. The lead assigns tasks, trains and orients new staff, monitors work, and helps resolve issues in coordination with the supervisor. The role oversees insurance clearance across a range of services and coverage areas, including emergency services, hospitalization, transportation, rehabilitation, therapies, nursing home placement, home health care and durable equipment, outpatient surgeries, clinical visits, and specialized procedures. Coverage verification may also include L&I, Crime Victims, and other coverage types. This is a regular, 100% FTE position scheduled Monday through Friday, 8:30 a.m. to 4:30 p.m. It is primarily remote, with occasional on-site assignments at UW Medicine based on operational or training needs. The stated pay range is $26.38 to $37.73 per hour.

Requirements

High school diploma or GED certificate.
Three years of experience in a medical office setting.
Equivalent combinations of education and experience may substitute for the stated requirements.

Responsibilities

Train, orient, and support new Financial Access Specialists; assist with candidate interviews.
Review staff work for accuracy and ensure compliance with procedures and payer requirements.
Coordinate and obtain insurance authorizations and verify eligibility and benefits in Epic.
Document case progress and authorization status in Epic and provide updates to internal teams.
Assist uninsured patients with Medicaid and Charity screenings and explain financial assistance options.
Provide cost estimates and discuss payment options with patients.
Collect and process patient payments using Epic’s cash drawer.
Contact patients about benefits coverage and potential out-of-pocket costs.
Complete and follow up on Notice of Non-Coverage forms and missing referrals or authorizations.
Participate in special projects and recommend policy or workflow improvements.
Maintain current knowledge of hospital practices and payer guidelines through ongoing education.
Assign tasks, monitor staff performance, and resolve issues in coordination with the supervisor.
Oversee insurance clearance for inpatient admissions, outpatient surgeries, clinic procedures, high-cost infusions, and radiology services.