Financial Access Specialist Lead

University of Washington•Seattle, WA

5d•Remote

About The Position

UW Medicine Patient Financial Access Services’ Finance Access Clearance Team (FACT) coordinates insurance clearance for planned and unplanned inpatient admissions, outpatient surgeries, clinic procedures, high-dollar infusions, and high-dollar radiology procedures. The team obtains and verifies insurance coverage and benefits for facility and professional services, with an emphasis on excellent customer service, timely responses, accurate authorization, and courteous call processing. Under the general direction of the FAS Supervisor, the Financial Access Specialist Lead supports and leads Financial Access staff while also performing core specialist duties. The role oversees insurance clearance across a range of services and coverage areas, including emergency services, hospitalization, transportation, rehabilitation, therapies, nursing home placement, home health care and durable equipment, outpatient surgeries, clinical visits, specialized procedures, and L&I, Crime Victims, and other coverage. The position is primarily remote, with occasional on-site assignments at UW Medicine for operational or training needs. This is a regular, 100% FTE position, scheduled for 40 hours per week, Monday through Friday, from 8:30 a.m. to 4:30 p.m. The listed hourly pay range is $26.38 to $37.73. The position is represented by SEIU Local 925 Nonsupervisory.

Requirements

High school diploma or GED certificate.
Three years of experience in a medical office setting.
Equivalent combinations of education and experience may substitute for the stated requirements.

Responsibilities

Train, orient, and support new Financial Access Specialists, and assist with candidate interviews.
Review staff work for accuracy and ensure compliance with procedures and payer requirements.
Assign tasks, monitor performance, and resolve issues in coordination with the supervisor.
Coordinate and obtain insurance authorizations, and verify eligibility and benefits.
Document case progress and authorization status in Epic and provide updates to internal teams.
Assist uninsured patients with Medicaid and charity screenings and explain financial assistance options.
Provide cost estimates and discuss payment options with patients.
Collect and process patient payments using Epic’s cash drawer.
Contact patients regarding coverage of benefits and potential out-of-pocket costs.
Complete and follow up on Notice of Non-Coverage forms and missing referrals or authorizations.
Participate in special projects and recommend policy or workflow improvements.
Maintain knowledge of hospital practices and payer guidelines through ongoing education.