Finance Support Specialist

PlayOn! Sports•Alpharetta, GA

3d•Hybrid

About The Position

PlayOn! Sports is looking for a Finance Support Specialist to provide a high level of support to our customers including schools and fans using PlayOn! for digital ticketing. This position will work independently on projects, from conception to completion, and handle a wide variety of activities. The Finance Support Specialist will utilize advanced troubleshooting techniques to address customer concerns ranging from basic questions to critical/time-sensitive issues. We are looking for someone who is driven to instill confidence in our customers, build their trust in PlayOn! Sports as a valued partner and have a significant impact on our customers’ experience through effective engagement.

Requirements

At least 1 year of experience in a customer support or financial customer service related role
Bachelor’s degree in finance, marketing, sales, communication, or equivalent experience
Exceptional verbal and written communication skills
Ability to prioritize and manage time efficiently
Extremely motivated individual who is passionate about finance and helping customers achieve success
High-level performer who excels in both a team and individual environment
Excellent troubleshooting skills, including research on software application errors and issue re-creation
Ability to clearly communicate customer needs to technical support staff and communicate case details to customers and/or management
Ability to perform in a fast-paced environment, paying close attention to detail

Responsibilities

Interact with customers via email and phone to handle any requests and troubleshoot financial issues proficiently and consistently
Maintain high customer satisfaction with a primary focus on providing the best customer support to both schools and their fans
Consistently respond to customer inquiries in a timely manner based on established department SLAs
Prioritize relationship with schools, listen to their needs and custom-tailor responses to questions
Ability to perform simple financial account reconciliations at customer requests.
Quickly identify when financial issues are more complex and gather appropriate information to triage to a senior member of the support team
Analyze and report product malfunctions, appropriately escalating issues to a senior member of the finance team.
General understanding of banking functions