Finance & Operations Manager (Finance, Systems & Office Operations)

5WPR • New York, NY

3d • $105,000 - $130,000 • Hybrid

About The Position

5W Public Relations is seeking a Finance & Operations Manager to improve efficiency, structure, and operational excellence across Finance, Systems, and Office Operations. This role combines strategic business operations with hands-on office management, supporting systems, vendors, and the workplace for a fast-moving agency serving clients across consumer, corporate, technology, and other sectors. The ideal candidate is organized, analytical, and proactive, and can manage financial workflows, optimize CRM and resource systems, and maintain a collaborative office environment.

The role oversees vendor relationships and contracts, expense and budget tracking, staff utilization and resource planning, CRM administration and reporting, New York office operations, employee onboarding and experience, IT requests and technology resources, and operational processes and compliance. It also supports Finance and Operations leadership with special projects and strategic initiatives.

The position is hybrid and based in the New York office, with four days per week in the office. The listed salary range is $105,000–$130,000 USD.

Requirements

• At least 5 years of experience in business operations, finance support, or office management.
• Strong understanding of vendor management, contracts, and budgeting.
• Experience with CRM platforms such as NetSuite, Salesforce, or HubSpot.
• Proficiency with Excel or Google Sheets and reporting tools.
• Excellent organizational, analytical, and communication skills.
• Ability to balance strategic operations with hands-on office and administrative management.
• Strong attention to detail and ability to manage multiple priorities and deliver results in a fast-paced agency environment.

Nice To Haves

• PR, communications, or creative agency experience is strongly preferred.
• Familiarity with agency metrics such as billable utilization and client profitability.
• Experience with project management tools such as Monday.com or Asana.

Responsibilities

• Manage vendor relationships, contracts, and renewals to support cost-effectiveness and compliance.
• Partner with Finance to track expenses, budgets, and vendor payments; monitor vendor performance and identify savings opportunities.
• Lead internal initiatives such as system migrations, process rollouts, and operational improvement projects.
• Track and analyze staff utilization and billable time across client accounts.
• Collaborate with practice and department leads to forecast staffing needs and balance workloads across client teams.
• Develop and maintain reports on capacity, utilization, and operational efficiency.
• Administer and optimize the agency CRM, maintaining accurate data, reporting integrity, and user adoption of best practices.
• Identify automation opportunities and improve dashboards and reports on revenue, utilization, and client spend.
• Oversee day-to-day New York office operations, including supplies, equipment, vendor services, maintenance, and repairs.
• Handle office-related requests, visitors, and administrative needs.
• Support internal and client meetings and agency events, including setup, technology coordination, and logistics.
• Partner with People/HR to onboard new hires, including equipment, workspace, access, and orientation.
• Coordinate internal communications, wellness programs, and team activities to support an inclusive office culture.
• Ensure employees have the tools and resources needed for success.
• Oversee IT requests, troubleshooting, and vendor coordination; manage hardware, software, and technology subscriptions and licenses.
• Coordinate technology setup for new hires and partner with IT support to maintain agency technology operations.
• Work with leadership to refine workflows, policies, and cross-departmental processes.
• Maintain compliance with safety, security, and workplace policies.
• Develop and track operational KPIs.
• Support Finance and Operations leadership with special projects and strategic initiatives.

Benefits

• Comprehensive benefits and wellness programs, including a ClassPass partnership.
• Flexible PTO.
• Summer Fridays and additional seasonal Fridays.
• Hybrid work model.
• Expanded parental leave and family planning support.
• Continuous learning through 5W University and development initiatives.
• Student loan reimbursement.
• Professional development support.
• Access to season tickets for professional sports teams and Broadway shows.
• Charitable giving, including matching donations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed