Finance Operations Analyst (Hybrid - Manchester, CT)
About The Position
Our Finance Operations Analyst plays a critical role in managing the company’s financial health by overseeing the process of reconciling payments. In this role, you will leverage your expertise in SAP and Excel to analyze detailed reporting to reconcile payments. You will collaborate closely with other team members as well as store partners to reduce loss to the company and ensure a positive customer experience. The Finance Operations Analyst plays a critical role in safeguarding the company’s financial health by leading the reconciliation and resolution of complex payment discrepancies. This role requires advanced proficiency in SAP and Excel, strong analytical and risk assessment skills, and the ability to exercise independent judgment when investigating and resolving funding issues. The Analyst partners cross-functionally with internal and external partners to reduce loss, mitigate risk, and ensure both financial accuracy and a positive customer experience.
Requirements
- High School Diploma or GED
- 1-2 years of relevant experience in accounts receivable, finance, reconciliation, or a related field.
- Proficient computer skills, including Microsoft Office suite
- Strong communication (written, verbal, and listening) and collaboration skills
- Ability to independently perform data analysis and reporting
- Application of business process improvements and best practices
- Support for internal and external audits
Nice To Haves
- Associate’s degree in Accounting, Finance, Business Administration, or a related field.
- Proficiency in SAP
- Strong mathematical aptitude and critical thinking
- Ability to multi-task and manage competing priorities in a fast-paced environment
- Willingness to learn and apply new technologies and procedures
- Demonstrated ability to work independently and within a team
Responsibilities
- Conduct in-depth analysis of funding variances and discrepancies, determining root causes and implementing corrective actions to ensure accurate payment application.
- Leverage advanced Excel skills to compile, reconcile, and interpret data from multiple sources for daily and month-end reporting.
- Monitor and evaluate settlement jobs daily, proactively identifying and resolving issues before they impact financial reporting.
- Assess customer accounts for accuracy, identify incorrect or “bad” balances, and determine the most appropriate resolution strategies.
- Apply fraud detection and risk assessment techniques to review and approve orders, escalating as necessary to prevent potential loss.
- Collaborate cross-functionally with store leadership to resolve complex payment or funding issues.
- Prepare and present chargeback responses, supported by detailed documentation and evidence, to payment processors.
- Recommend process improvements to strengthen internal controls, improve reconciliation efficiency, and reduce future payment discrepancies.
- Maintain compliance with company policies, accounting principles, and applicable regulations in all reconciliation and reporting activities.
Benefits
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
