Finance Office Supervisor

City of Longview WA•Longview, WA

About The Position

This position is responsible for supervising the activities of cashiering, customer service, business licensing, business & occupation tax, and utility billing sections of the Finance Department and coordinating assigned activities within the sections. This position supervises the Fiscal Utility Support staff, determines appropriate turn-off situations, performs auditing of the Division, and supports staff in complex customer service issues. The candidate selected for this position will be subject to passing a pre-employment criminal background check including fingerprint check.

Requirements

Bachelor’s degree in accounting, business, or related field AND 1-2 years of supervisory experience OR a combination of education, training and experience which would provide the required skills, knowledge and ability to perform the job as determined by the department.
Basic mathematical concepts and ability to perform mathematical calculations.
Licensing principles and regulations.
Applicable federal, state, and local laws, rules, and regulations.
Knowledge of union contract administration.
Knowledge and experience in budgeting and accounting.
Ability to plan and manage the activities of a group of employees in a variety of departmental activities in a manner conducive to full performance and high morale.
Ability to organize and track workload.
A person of action who is self-motivated.
A person who can work well independently as well as in a team or cooperative setting.
Utility service systems, shut-off standards and procedures, and perform complex utility service research.
Good interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other City employees, vendors, local agencies and providers, and the public.
Ability to work in a multi-task environment, be detailed-oriented, able to organize duties and set priorities to meet deadlines.
Ability to communicate in a professional business-like manner, both orally and in writing.
Ability to portray a professional image and attitude.
Ability to exercise discretion over sensitive and confidential issues related to the department and its business.
Ability to develop and maintain a general understanding of information that relates to the functions and services of the departments.
Ability to compose a variety of business correspondence.
Ability to handle job stress and interact effectively with others in the workplace.

Responsibilities

Supervises and directs activities for cashiering, utility billing, business licensing, business & occupation tax, and customer service functions within the Finance Department.
Recommends, implements, and administers policies and procedures.
Oversees the development of section work plans; assigns work activities; supervises projects and programs; monitors workflow; and reviews and evaluates work product methods and procedures.
Assists in the selection of assigned office staff, supervises, and evaluates the work of assigned office staff; provides or coordinates staff training; works with employees to correct deficiencies and implement disciplinary procedures when needed.
Receives and responds to a variety of complex customer complaints, concerns, and/or other related items.
Budget preparation and administration in areas of supervision.
Assembles a variety of reports related to departmental activities and/or operations; conducts related administrative research.
Creates and maintains daily payment downloads from third-party vendors; prepares daily cash deposits; oversees and maintains petty cash; generates ACH files for processing.
Audits monthly sanitation statements for accuracy; creates sanitation statements for payment to vendors; maintains and updates sanitation modules when needed.
Prepares annual resolutions for reduced rate programs, which includes collaborating with contractors regarding necessary information needed for updates.
Calculates annual winter-averaging adjustments to sewer charges.
Creates, updates, and maintains fee and tax structures as they relate to all utility charges billed to customers.
Responds to requests for information from the general public and/or other interested parties related to finance; answers routine questions; and directs customers and visitors to appropriate locations.
Performs other duties as required.