Finance Manager, Amazon Customer Service

Amazon • Seattle, WA

3d

About The Position

Everything we do at Amazon is focused on being "Earth's Most Customer-Centric
Company”. At the core of this customer centricity is the Worldwide Customer
Service organization. Our Finance leaders work cross functionally, help others
understand financial decisions and are trusted business advisors. They employ
every facet of data and communication to ensure our partners and our leaders
have the most up to date and reliable information to help them make the best
possible decision. Come teach us a few things, and we’ll teach you a few things
as we navigate the most customer-centric company on Earth.

The Amazon Customer Service Finance team is looking for a Finance Manager to
join our growing business to partner with the Product & Technology teams
building the next generation AI tools to serve our Customers and improve
Customer Experience. You will work closely with your business partners to define
roadmaps, identify the right business strategies, and provide guidance and
reporting. The successful candidate will be a self-starting contributor with
effective business partnership experience and proven abilities to manage complex
projects and dive deep into the details when needed. This person will partner
with finance and business leaders across several teams to provide strategic
guidance, tactical direction, and decision support.

Requirements

• 5+ years of tax, finance or a related analytical field experience
• Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or MBA and 5+ years of finance or a related analytical field experience

Nice To Haves

• 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
• 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
• MBA, or CPA
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Responsibilities

• Build and own financial modeling for multi-million dollar investment decisions, partnering with the business on inputs and design, including designing and managing mechanisms to enable performance monitoring.
• Lead business reviews, presenting financial summaries and insights to CS Leadership.
• Proactively design mechanisms to enable performance monitoring.
• Synthesize large volumes of data and present findings to senior management.
• Lead cross-functional workstreams including driving requirements agreement and delivering results, gaining buy-in from partner teams and designing and executing plans to drive adoption of changes.
• Provide mentorship to junior team members and participate in team-wide educational efforts.
• Participate in and drive WBRs
• Drive roadmap discussions with business partners.
• Influence roadmaps through data driven insights.
• Run MFRs, drive cost and CX improvement discussions and tradeoffs

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level