Finance Manager, Amazon Customer Service

Amazon • Seattle, WA

20h • Onsite

About The Position

Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience. If you've wanted to challenge existing processes, propose end-to-end redesigns, or drive tooling and automation decisions that impact the entire organization, this is your opportunity. The ideal candidate will take ownership of problems and question "that's how we've always done it.” Amazon is looking for Financial Manager to join the Amazon Customer Service Finance team as a key strategic partner. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. This is a high-visibility role where you will partner directly with senior and executive leaders across CS to shape financial strategy in a fast-moving, ambiguous environment. The successful candidate will be a self-starting who thrives in ambiguity, brings strong business partnership instincts, and can navigate organizational complexity while driving results with limited precedent. In this role, you will partner with finance and business leaders to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.

Requirements

• Bachelor's degree in finance, accounting or related field
• 5+ years of tax, finance or a related analytical field experience
• 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience
• 5+ years of dissecting financial data and identifying patterns that support business strategy experience
• 5+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
• Experience delivering results for large, cross-functional initiatives/projects

Nice To Haves

• MBA, or CPA
• 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
• 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
• Understanding of controllership principles including data quality management, control design, and audit support

Responsibilities

• Manage multiple workstreams, executing parallel initiatives with autonomy, balancing subject matter expertise with horizontal collaboration across the team
• Lead cross-functional initiatives and independently deliver projects to scale, improve controllership, and create value-add enhancements
• Build key stakeholder relationships, establishing and maintaining strong partnerships with business teams, finance partners, and leadership to drive alignment and standardization of metric and reporting definitions
• Drive Process Improvements, contributing to the evolution of reporting and planning cycles by identifying opportunities for automation, simplification, and consistency.
• Develop scalable financial tools that align and simplify monthly business reviews, annual planning, and forecasting processes
• Provide mentorship to junior team members and participate in team-wide educational efforts.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager