Finance & Insurance (F&I) Professional

Barber Ford Inc•Holland, MI

2d•Onsite

About The Position

Barber Ford is seeking an experienced, knowledgeable, and customer-focused Finance & Insurance (F&I) professional to join our team. This position plays an important role in completing the vehicle purchase experience by assisting customers with financing options, protection products, required documentation, and final delivery paperwork. This position reports to the F&I Manager and works alongside a partner F&I professional. While this role may have a primary focus on New Vehicle F&I, proficiency in both new and pre-owned transactions is required. Our F&I team works collaboratively and provides coverage for one another during scheduled days off, vacations, and other absences. The ideal candidate can balance strong financial performance with accuracy, compliance, transparency, and an exceptional customer experience. We are looking for someone who communicates clearly, works collaboratively, takes ownership of their responsibilities, and understands that long-term customer relationships are more important than maximizing the profitability of a single transaction. Barber Ford prides itself on an exceptionally low rate of post-sale product cancellations. We believe this is a direct result of our commitment to transparency and to offering high-quality products based on each customer's individual needs. Our goal is not simply to sell a product during the F&I process. We want customers to understand what they are purchasing, recognize its value, and remain confident in their decision after they leave the dealership. The successful candidate will be expected to uphold this philosophy by presenting products accurately and transparently, identifying products that provide genuine value to the individual customer, and avoiding high-pressure or misleading sales practices.

Requirements

Previous automotive dealership and F&I experience strongly preferred; Ford dealership and/or Ford Credit experience is highly desirable.
Demonstrated ability to successfully complete both new and pre-owned F&I transactions.
Strong knowledge of automotive financing, leasing, lender relationships, F&I products, and dealership deal flow.
Excellent communication and customer-service skills, including the ability to explain financial products and contracts clearly and transparently.
Strong attention to detail, organization, and time management with the ability to manage multiple transactions simultaneously.
High degree of professionalism, discretion, ethics, and integrity when handling confidential customer and financial information.
Ability to work collaboratively and effectively in a fast-paced, customer-facing dealership environment.
Valid driver's license and ability to meet dealership employment requirements.

Nice To Haves

Ford and Ford Credit systems
OptionSoft
CUDL
AutoMate / Tekion
Microsoft Office/Microsoft 365 products, particularly Outlook and Excel
Electronic contracting platforms, lender portals, dealership management systems, and other automotive retail technology

Responsibilities

Meet with customers to complete the financial and administrative portion of new and pre-owned vehicle purchases.
Present financing, leasing, vehicle protection, and other F&I product options clearly, accurately, and professionally, recommending products based on individual customer needs and Barber Ford's commitment to transparent selling.
Submit credit applications, obtain approvals, secure competitive financing and leasing options, appropriately structure deals, and work with lenders through contract funding.
Maintain a strong working knowledge of Ford Credit programs, incentives, lease programs, F&I products, lender programs, and applicable manufacturer requirements.
Ensure all contracts, disclosures, product agreements, and deal documentation are complete, accurate, properly executed, and reviewed with the customer prior to signing.
Maintain compliance with dealership policies and all applicable state and federal requirements, including customer privacy, identity verification, credit reporting, OFAC, and Red Flags requirements.
Work collaboratively with the F&I Manager, partner F&I professional, Sales Management, Sales Consultants, Accounting, and administrative teams to ensure an efficient transaction and vehicle delivery process.
Assist customers with post-sale questions regarding financing, contracts, cancellations, and F&I products as necessary.
Monitor F&I performance, including profitability, product penetration, product cancellations, contract funding, and other departmental goals.
Participate in ongoing training and remain current on regulatory, lender, manufacturer, product, and dealership requirements.
Provide F&I coverage for both new and pre-owned transactions, including coverage for the partner F&I professional's scheduled days off and absences.
Perform other duties as assigned by dealership management.