Finance Clerk

healthscie•Sudbury, ON

3d•CA$29 - CA$31•Onsite

About The Position

Perform data entry and related duties in processing billing requests from other HSN departments and posting collections/payments. This role involves processing daily deposits, investigating unknown payment receipts, processing billing requests, validating health cards, processing pre-authorized payment plans, and handling automated billing from the Electronic Medical Record (EMR) system. The Finance Clerk will also review delayed or rejected claims, handle insurance claims remittances, investigate collections/payment errors, set up new accounts, post payments, and issue refunds. Additionally, the role requires correcting insurance classification errors, reviewing aging reports, recommending accounts for bad debt adjustment, and contacting patients for missing information. The Finance Clerk will also review, reconcile/balance accounts, maintain file notes, follow patient complaint processes, update fee schedules, and ensure accuracy and consistency in billing and collections activities. Supporting documents for reporting and auditors will be provided, and estimates for procedures for non-OHIP patients will be given. The role includes participating in cross-training, assisting with Accounts Payable duties, and aiding in the orientation of new staff. Strict confidentiality and privacy of financial transactions are paramount. The Finance Clerk will also participate in relevant health and safety training and assist with improvement initiatives.

Requirements

Minimum of a one (1) year Diploma or Certificate in a business related field with Accounting studies from an accredited college.
Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
Minimum of one (1) year recent relevant experience.
Experience with Accounts Receivable is required.
Demonstrated ability to type a minimum of 50 w.p.m.
Demonstrated customer service skills.
Demonstrated proficiency in accuracy and attention to detail.
Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, and Outlook).
Demonstrated interpersonal and communication skills.
Demonstrated compliance with HSN’s privacy policy.
Demonstrated commitment to the safety of co-workers and patients.
Successful Criminal Record & Judicial Matters Check (CRJMC) is required.
Ability to use tact and discretion in dealing with health care providers and patients.
Demonstrated ability to perform with minimal supervision and to prioritize tasks.
Demonstrated ability to work independently and in a team environment.
Ability to manage multiple tasks and/or tight deadlines.
Ability to travel between local sites.
Demonstrated commitment to ongoing professional development.
Demonstrated professionalism in dealing with confidential and sensitive issues.
Demonstrated positive work record and good attendance record.
Ability to meet the physical and sensory demands of the job.

Nice To Haves

Demonstrated knowledge of Accounts Payable functions is preferred.
Demonstrated knowledge of Meditech is preferred.
Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
Demonstrated knowledge of public and private health insurance is preferred.

Responsibilities

Process daily deposits (e.g. cash and cheques, debit/credit card, money orders, direct deposit payments, Electronic Funds Transfers (EFT), and payments from collection agency) including physical bank deposits through cash-in-transit provider.
Investigate unknown payment receipts.
Process completed billing requests received from other departments.
Validate Ontario Health Insurance Plan (OHIP) health cards; inquire with non-OHIP patients to determine accuracy of insurance eligibility as required.
Process recurring pre-authorized payment plans and post to accounts.
Process automated billing from the Electronic Medical Record (EMR) system and submit to insurer within claim deadlines.
Review delayed or rejected claims and determine next action (i.e. re-submit, revise, adjust, etc.).
Handle insurance claims remittances.
Investigate collections/payment errors (i.e. duplicate payments, misapplied payments, etc.).
Set up new accounts, apply payments, and issue approved refunds.
Correct insurance classification errors and other account errors identified to ensure proper billing.
Review self-pay aging, insurance aging, and client aging and contact patients or clients regarding past due accounts per internal collection standards.
Recommend accounts for bad debt adjustment per internal collection standards.
Contact patient or client to obtain missing information needed for billing purposes; contact colleagues, other departments, government agencies, insurers, etc. as required.
Review, reconcile/balance accounts and resolve any outstanding discrepancies; explain billing or collections/payments matters to others.
Maintain good file notes including documenting incoming and outgoing calls, account queries, etc.
Follow patient complaint process for billing matters.
Update fee schedules for various insurances as required.
Follow quality and internal control standards to ensure accuracy and consistency of billing and collections activity and ease of locating saved documents.
Provide supporting documents for various internal and external reporting and auditors.
Provide estimates for procedures for non-OHIP patients including Out-of-Province and Out-of-Country patients as required.
Participate in portfolio/task cross-training.
Assist with Accounts Payable duties as required.
Assist with the orientation of new staff; update procedure manuals and standards of work documents as required.
Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its patients, clients, employees, and vendors.
Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
Participate in hospital training as required.
Assist with improvement initiatives as required.
Perform other duties as required.