Finance Clerk I

Humber River Health•Toronto, ON

5d•CA$28 - CA$31•Onsite

About The Position

The Accounts Receivable department at Humber River Health is seeking a Finance Clerk I. This role involves performing Billing/Accounts Receivable (B/AR) processes, including Cash Office operations. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto and are focused on Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. The organization is affiliated with the University of Toronto and Queen’s University, aiming to become a community academic hospital.

Requirements

Degree in Business Administration / Accounting
Minimum of 2 years work experience in Accounting and managing various type of customers and billing issues (preferably in a hospital /medical environment)
Intermediate level of skills in MS Office (Excel, Word), email, internet and experience navigating software applications required (screen access, information search, data entry). Knowledge of databases preferred.
Mathematical aptitude required
Excellent organizational, interpersonal and communication skills, both verbal and written (English language)
Demonstrated attention to detail, problem solving skills and the ability to make sound decisions when dealing with various customers
Assertiveness, diplomacy and good judgement
Ability to work effectively in a team environment
Ability to work independently
Ability to prioritize workload to meet deadlines
Excellent attendance and discipline free record required

Nice To Haves

An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

Create, review, submit and reconcile claims for all types of Hospital related revenue within a timely manner (meeting billable criteria / timeline). OHIP, WSIB, Out-of-Province, Community, Third Party agencies (i.e., Blue Cross), Private Insurance, Preferred Accommodations and other Health Care Institutions.
Create, review and process all Client Billings in an accurately and timely manner (i.e., Retail vendors, Partner hospitals, Union Billings, Research billings, Physician, Miscellaneous clients).
Liaise with insurance companies to coordinate payment and settlement of patient accounts.
Generate and review Aged Accounts Receivable report and perform collection activity on overdue accounts. Includes all Patient and Client Accounts.
Liaise with Health Records Department, Clinical Teams, or other hospital departments as required to address patient account issues and facilitate billing and collections.
Liaise with WSIB / UHIP / Blue Cross, or any other provider to rectify unpaid / rejected accounts.
Identify claims for adjustment and / or write-offs.
Accurately develop and document Financial Agreements when deemed necessary (i.e., Uninsured Patient Accounts).
Performs collection and payment functions during various department rounding in a prompt, efficient and timely manner (Inpatient Units, Outpatient Clinics, Emergency Department, Medical Imaging)
Collect pertinent patient, payment and insurance information to assist with billing, collections and payment from Unit rounding
Print bills, statements, and cheques for accuracy prior to sending to patients / clients
Sort and collate outgoing and incoming mail (i.e., statements, collection notices, cheques)
Update patient demographics and insurance information to ensure accurate billings
Obtain credit / debit card payments over telephone upon patient request
Coverage of other Finance clerk tasks as per operational requirements
Cross train team members
Work with other team members to coordinate responsibilities, and prioritize tasks, ensuring all important deadlines are met.
Provides excellent customer service to all internal and external stakeholders using appropriate communication methods to respond in a timely, helpful, and courteous manner.
Responds to all types of billing and payment inquiries in a calm, patient, and courteous manner. Inquiries are in-person and over the phone for patients, families and insurance companies.
Retrieve and follow-up on all voicemails in a timely manner.
Prepares bank deposits, process remote cheque deposit and post to the accounting system daily
Assist in month-end closing procedures.
Clear bank reconciliation outstanding items and intercompany reconciliations
All other duties as assigned