Finance Associate

Liquidity Services•Phoenix, AZ

5d•Onsite

About The Position

The onsite Finance Associate in the Sierra Auction business unit plays a critical role in supporting end-to-end financial operations, including payment processing, collections, reporting, and customer account management. This position ensures the accurate and timely application of payments, resolution of billing discrepancies, and maintenance of financial records in support of auction operations. Serving as a key liaison between customers, operations, and accounting, the Finance Associate delivers a high level of customer service while safeguarding the integrity of financial transactions. The role supports business performance by mitigating financial risk, ensuring compliance with tax and regulatory requirements, and contributing to accurate daily, weekly, and monthly sales reporting.

Requirements

High School Diploma/GED preferred
2+ retail cash handling experience preferred
Excellent written and verbal communication skills required; bilingual preferred (English/Spanish)
Superior attention to detail
Must possess excellent organizational skills; detail-orientated with ability to quickly switch between tasks
Microsoft Office skills required, including Excel skills; advanced skills preferred
Familiarity with Arizona Tax laws/paperwork requirements preferred
Ability to work well in a team environment and independently
Ability to deal with difficult situations, including difficult customers
Ability to work in a fast-paced environment and multi-task
Trustworthy, honest, customer-centric individuals with the desire to work hard to support common goals
Demonstrate a high degree of accuracy and productivity
Familiar with and capable of operating standard office equipment (photocopier, facsimile machine, personal computer, adding machine, stapler, 3-hole punch, etc.)

Responsibilities

Generate and distribute accurate invoices to customers in a timely manner
Apply and reconcile payments across multiple payment sources with a high degree of accuracy
Review prior-day payment activity to validate correct application and identify discrepancies
Resolve invoicing issues, payment discrepancies, and account variances in a timely and professional manner
Proactively manage outstanding receivables by contacting customers to resolve unpaid invoices and secure payment
Negotiate resolution options for unpaid items to support revenue recovery and minimize financial loss
Process refunds and ensure accurate documentation to support audit and compliance requirements
Respond to inbound customer inquiries (phone, email, and in-person) with professionalism and urgency
Provide clear guidance and resolution on billing, payments, and account-related concerns
Review and approve customer registrations to ensure accuracy and compliance with company standards
Determine applicable tax liabilities on invoices and ensure required documentation is collected and maintained
Mitigate financial risk by reviewing high-value transactions and identifying potential fraud indicators
Maintain accurate records and supporting documentation for audit readiness and internal controls
Support accurate financial reporting by maintaining up-to-date sales data for daily, weekly, and monthly reporting
Reconcile merchant accounts and incoming buyer cash receipts to ensure financial accuracy and completeness
Identify and escalate discrepancies to ensure timely resolution
Maintain petty cash and prepare monthly reporting
Complete new supplier set up in accounting systems, ensuring accuracy and compliance with internal requirements
Perform other duties as assigned to support business operations and team objectives