Finance and Insurance (F&I) Manager

Scranton Dodge Chrysler Jeep•Scranton, PA

5d•Onsite

About The Position

The F&I Manager plays a critical role in the dealership’s success by guiding customers through the financing and protection options associated with their vehicle purchase. This position is responsible for maximizing profitability while ensuring a compliant, ethical, and positive customer experience.

Requirements

Prior experience as an F&I Manager in an automotive dealership preferred
Strong understanding of auto finance, lender programs, and compliance requirements
Proven ability to explain complex financial products clearly and ethically
Excellent communication, organizational, and negotiation skills
Detail-oriented with strong paperwork and compliance discipline
Ability to thrive in a fast-paced, results-driven environment
Valid driver’s license
3+ years of sales management experience required
Experience with CDK, V-Auto, E-Leads preferred
Experience in team leadership and development
Effective communication, organizational, and prioritization skills
Ability to meet deadlines and monthly goals
Knowledge of local, state, and federal guidelines for sales processes

Responsibilities

Present and explain vehicle financing options, extended service contracts, GAP, and other protection products
Secure financing through lender relationships while achieving competitive terms for customers
Ensure all deals are structured accurately and comply with federal, state, and lender regulations
Prepare and review all F&I documentation for accuracy and completeness
Maintain strong relationships with banks, credit unions, and product providers
Monitor and improve F&I performance metrics (penetration, PVR, compliance)
Work closely with sales and management teams to ensure a smooth, efficient sales process
Provide exceptional customer service and build long-term customer trust