CCRP - File Clerk

One Hope United•Effingham, IL

8d•Hybrid

About The Position

Under assigned supervisor, this position provides administrative support through manual file maintenance, organization, office tasks and compliance.

Requirements

High School diploma/GED
Minimum 1 year of experience in similar position
Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance
Ability to learn the operations, procedures, policies, and requirements of the assigned department or program and effectively apply them with good judgment in a variety of procedural situations
Ability to accomplish clerical/secretarial duties with speed and accuracy
Ability to understand and carry out a variety of oral and written instructions
Ability to perform mathematical calculations accurately
Ability to establish and maintain a variety of records and filing systems
Ability to prioritize and appropriately schedule assignments or tasks to meet established deadlines
Ability to operate a variety of standard office equipment including, but not limited to, a computer, calculator, fax machine, copier, and printer
Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary
Effective verbal and written communication skills with ability to convey information in a clear, concise manner
Ability to establish and maintain effective work relationships with those contacted in the performance of required duties
Ability to be professional and courteous with a strong customer service focus
Ability to exercise discretion and ensure confidentiality

Responsibilities

Responsible for the opening, maintenance and closing of the manual files according to policy and procedures
Position will answer and direct office phone calls to appropriate program contacts and or resources
The position will travel and or provide support at multiple sites. The frequency at minimum will be 2x a month at each site. (Mt. Vernon 1 and 2, Effingham, Olney)
Observes trends in documentation, including missing documentation and procedure issues. Expectation to maintain consistent communication of those findings to the program Supervisor(s) and leader(s)
Effectively uses word-processing, database, and spreadsheet software application programs during assigned duties
Maintains appropriate and organized filing techniques and systems, including but not limited to prepping open file folders, rotating closed files and documenting closed file checklist on manual files
Assists the Administrative Office Assistant (AOA) with preparing, organizing and boxing closed files for the closed file storage
Will assist AOA with onboarding and other office needs as requested and needed
Maintain all information reviewed and observed in strict confidentiality, as the position will directly receive and process information of a confidential nature
As necessary per program, receives, reviews, and verifies documents and records for accuracy, completeness, and conformance to applicable rules, regulations, policies, and procedures prior to manual filing
Reviews and meet expectations of the program and OHU Recordkeeping and filing policy and procedures, in accordance with program expectations, Medicaid and Council on Accreditation standards
Operates standard office equipment including a computer, copier, printer, and other related equipment
Performs related duties as required