Field Trip Specialist

FRESNOS CHAFFEE ZOO CORPORATION•Fresno, CA

8d•$18 - $19•Onsite

About The Position

The Field Trip Specialist is responsible for creating meaningful, mission-driven experiences for schools and community organizations visiting for self-guided field trips. The Field Trip Specialist ensures a seamless visit experience that inspires participants to care for animals and understand the importance of wildlife conservation. By promoting educational programs and engaging opportunities, the Field Trip Specialist helps foster connections between guests, animals, and conservation efforts.

Requirements

High school diploma or equivalent required.
Minimum two (2) years’ paid customer service experience, including point-of-sale cash handling required.
Minimum two (2) years’ operating a point-of-sale system on a desktop computer, laptop, or tablet required.
Excellent written and verbal English communications skills required.

Nice To Haves

Bilingual (Spanish or Hmong) communication skills a plus.

Responsibilities

Provide field trip pricing and information for any organization interested in visiting the FCZC.
Primary contact for groups interested in visiting the zoo by entering group information into the Point of Sale within 48 hours of the group’s initial request and send field trip confirmation.
Primary contact with groups and provides ongoing communications to ensure the group is prepared for their visit.
Prepare and organize supplies groups will need during their zoo visit.
Check in, collect payment, and distribute supplies to groups on the day of their visit.
Direct bus unloading in the parking lot and ensuring crowd control for groups waiting to enter the zoo.
Speak to large crowds, providing information and answering guests’ questions in a public setting with professionalism and a friendly demeanor.
Be available to assist groups throughout their visit
Assist the stations at ticket booth, giraffe feeding, Stingray Bay, and seasonal exhibits as needed.
Collect feedback from groups after their visit
Maintain a high level of accuracy and attention to detail in all tasks, ensuring work is completed thoroughly, correctly, and in accordance with established standards and procedures.
Track inventory of all field trip supplies
Uses Microsoft Office application tools effectively to complete tasks accurately, efficiently, and in support of departmental operations.
Connect our guests to the mission of the zoo.
Perform additional responsibilities as assigned to support team and organizational goals.