Field Training Specialist

Brinks Home

7d • Hybrid

About The Position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:
We are currently seeking a determined Field Training Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Field Training Specialist is responsible for delivering hands-on training, coaching, and development support to Field Technicians to ensure consistent execution of installation, service, and customer experience standards. This role bridges the gap between classroom training and real-world application, reinforcing best practices, improving technician performance, and supporting new program rollouts across Field Operations

Requirements

• 3+ years of experience in field service (alarm/security systems preferred)
• Demonstrated expertise in installation, troubleshooting, and customer engagement
• Prior training, coaching, or mentorship experience preferred
• Strong communication and interpersonal skills
• Ability to work independently and travel within assigned regions
• Proficiency with field tools, mobile applications, and reporting platforms

Responsibilities

• Conduct in-field training sessions for new hires (when able) and tenured technicians
• Provide side-by-side ride-alongs to reinforce technical skills and customer interaction standards
• Deliver training on alarm systems, home automation, troubleshooting, and safety protocols
• Support rollout of new products, tools, and operational processes
• Ensure technicians are trained and compliant with updated SOPs and company standards
• Track progress and provide updates to leadership on technician readiness and improvement
• Identify skill gaps based on field observations, QA results, and performance data
• Develop targeted coaching plans to improve technician effectiveness
• Track progress and provide updates to leadership on technician readiness and improvement
• Work closely with Field Operations Management & Operations Leadership
• Align on training priorities, workforce readiness, and field performance trends
• Support cross-functional initiatives impacting technician workflows
• Maintain accurate records of training sessions, attendance, and performance improvements
• Provide feedback to Training and Program teams on content effectiveness and field applicability
• Recommend enhancements to SOPs, training materials, and job aids based on field insights

Benefits

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed