Field Training Manager - Canada (Field Based)
About The Position
This role is a senior field sales training and development position responsible for improving the capabilities, knowledge, and effectiveness of Insulet's commercial teams. Partnering closely with Sales, Marketing, Clinical, Customer Care, Reimbursement, and field leadership, the individual will identify training needs, develop and deliver educational programs, facilitate workshops, coach sales and clinical personnel in the field, and support both new hire onboarding and ongoing professional development. The role requires extensive collaboration with leaders across the organization to enhance product knowledge, diabetes and insulin pump expertise, selling skills, and overall field performance. The ideal candidate brings significant medical device or healthcare industry experience, strong leadership and coaching abilities, excellent presentation and communication skills, and a proven track record of driving employee development and sales effectiveness, with approximately 50% travel expected. This position will work with the Director of Sales Training and Development to identify training needs for Insulet field organizations. They will engage internal and external experts to develop training modules and needed training content required to effectively increase the knowledge and demonstrated capabilities of intended audience. This position supports the entire country of Canada.
Requirements
- Bachelor’s degree
- 8 years or more years of sales experience in the field, including 5 years of strong Clinical or Sales Training experience in medical device or healthcare industry
- strong diabetes disease state and pump knowledge required.
- Proven track record of consistent performance in meeting or exceeding expectations
- Must be able to work effectively cross-functionally.
- Must have the ability and drive to take on multiple projects while balancing multiple priorities and critical deadlines.
- Effective verbal and written communication skills.
- Ability to message and deliver constructive and motivational feedback to enhance performance and results.
- Excellent presentation skills and the ability to effectively engage participants in an in person or virtual classroom setting.
- Ability to communicate at multiple levels of an organization.
- PC skills, word processing, spreadsheet, database.
- Ability to organize and judge priorities.
- Ability to generate and maintain accurate records.
Nice To Haves
- Appropriate certifications in professional education, coaching, or training methods strongly preferred.
- Preference for Bilingual French/English
- strong leadership, clinical selling knowledge, coaching and development skills.
Responsibilities
- Work cooperatively with the Commercial team (Sales, Marketing, Clinical, Customer Care, and Reimbursement) to identify on-going training needs.
- Identify and deliver timely responses to changing market conditions and opportunities via Zoom/WebEx, written communication, conference calls and meetings.
- Work with the Director of Sales Training, Field Management and Marketing to develop and deliver appropriate workshops at Sales meetings.
- Work with Regional Business Directors, District Sales Managers and Inside Sales Managers to ensure effective initial training of new field-based employees in addition to providing ongoing selling skills training for existing field teams.
- Conduct field co-travels and reviews to ensure adequate and consistent training and coaching is being done for all new and existing field employees. Prepare and deliver coaching feedback in person and by utilizing field coaching reports.
- Assist new and experienced sales and clinical team members with developing and enhancing their product and customer knowledge and selling skills to increase field effectiveness.
- Build and maintain strong working relationships with field sales team to effectively influence selling strategies.
- Support the Insulet Training Department in developing new hire training curriculum for Commercial and Inside Sales Team new hire and for CASE training (Clinical and Sales Effectiveness) trainings
- Recommend and develop and implement annual training and development objectives and programs.
- Manage reporting requirements necessary to support training and development of employees.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
