Field Training Coordinator
About The Position
Reporting directly to the Sr. Manager of Field Training, the Field Training Coordinator role provides essential administrative, logistical, and operational support to the Field Training team across 128 company restaurants. This role ensures smooth execution of onboarding, certification, training programs, and new restaurant opening (NRO) processes. The Field Training Coordinator partners closely with two managers of Field Training, field HR, Operations leaders, and restaurant training teams to maintain training compliance, organize resources, and support consistent delivery of Applebee’s brand standards.
Requirements
- 1–2 years of restaurant or hospitality experience.
- 1–3 years of administrative, training coordination, or HR support experience.
- Strong written and verbal communication skills.
- High attention to detail and strong organizational skills.
- Ability to manage multiple priorities and meet deadlines.
- Intermediate proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Experience with LMS platforms or web-based training tools (Teams, WebEx, Adobe Connect).
- Experience supporting training programs in a multi-unit restaurant environment.
- Experience coordinating travel, logistics, or project timelines.
- Ability to travel to support training events, CTR visits, and NROs.
Nice To Haves
- Bilingual English/Spanish helpful but not required.
Responsibilities
- Coordinate scheduling, logistics, and communication for onboarding, certifications, menu rollouts and development training sessions.
- Conducts in-person and web-based training programs, seminars and curriculums to develop both operations skills and soft skills of restaurant leaders and above restaurant leaders.
- Track training completion, compliance, and follow-up actions across 128 restaurants.
- Assist with Certified Training Restaurant assessments by organizing documentation, scheduling visits, and maintaining records.
- Support Certified Training Restaurant leaders with trainer development, meeting agendas, and communication.
- Organize MIT onboarding logistics, training schedules, and communication between Field Training, HR, and Operations.
- Track MIT progress, certification status, and required follow-up.
- Support AU content updates, module reviews, and troubleshooting for restaurant teams.
- Run AU reports, distribute completion summaries, and flag compliance gaps.
- Coordinate NRO training logistics including trainer scheduling, travel, materials, and communication.
- Support NRO Training Team Leaders with documentation, SOP updates, and readiness checklists.
- Maintain training materials, SOPs, manuals, and digital assets; ensure version control and distribution.
- Assist in developing or formatting training tools, worksheets, and job aids.
- Serve as a communication hub between Field Training, restaurant leadership, and Support Center teams.
- Prepare meeting notes, summaries, and follow-up documentation for training calls and workshops.
- Compile training metrics, CTR performance data, MIT progress reports, and NRO readiness dashboards.
- Identify trends and opportunities for improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
