Field Training Coordinator - Region 68 Uptown Manhattan, NY

CVS Health•New York, NY

3d•Hybrid

About The Position

CVS Health is on a mission to transform healthcare by making it simpler to connect patients, members, and customers to the services and solutions they need. The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department. This role reports to the Field Training Supervisor and manages colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. The Field Training Coordinator builds and manages relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance. The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.

Requirements

1+ years’ experience in a customer service, training delivery or relevant work experience
Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire

Nice To Haves

Training Certificate or Licenses

Responsibilities

Conduct virtual & live classroom training for select programs as needed – NCO, TTC and ASHP
Manages trainees through the LearnRx training program to ensure completion within the expected timeline
Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
Schedule new hires in the SDS as defined within the training program's structure
Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
Leads monthly "State of the District" Meeting with RX DLs to provide training updates
Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary