Field Training Coach

Alvarado Restaurant Nation•Greenwood Village, CO

1d•$65,000 - $70,000•Remote

About The Position

The purpose of this job is to administer and facilitate training programs, resources and field training activity, including critical field operations support and special assignments. This position serves as a liaison between the training department and the field, as well as Delight Center personnel.

Requirements

Three years or more experience in the restaurant industry
Two years or more of training experience
Proven ability for high detail orientation with strong planning and organizational skills
Strong Verbal and written English Skills, Spanish-speaking a plus
Ability to maintain confidentiality and discretion at all times
Experience managing complex event logistics
Ability to work in a fast-paced, unpredictable and ambiguous environment
Works well under pressure and tight timelines
Proven analytical and problem-solving abilities
Expert in Microsoft Office 365 Suite

Nice To Haves

Spanish-speaking a plus

Responsibilities

In conjunction with operations, ensure the teams are working on their bench plan for Shift Leads, AGMs and RGMs. Shepherd the process to ensure training plans are in place and the operations teams are developing and promoting team members properly.
Successfully influence operations leaders about the importance of, 1) identifying “highly promotable” team members and 2) taking those high-potential employees through the proper training processes.
In partnership with Operations, ensure Learning Zone training is being properly completed by team members. Ensure the integrity of the process (e.g., RGM’s should not complete Team Member Learning Zones).
Partner with Operations on all new product rollouts and additional restaurant level training rollouts in each of his or her assigned markets.
Conduct one Full CORE audit in his or her assigned market per quarter. Coach operations on the areas of opportunity-report coaching recaps to Training Leader, Core Coach and Ops Leader.
Own the Training Store Manager (MTM) process
Assist operations with the identification of MTMs
Certify MTMs
Support MTM managers to coach the to the highest standards of training excellence, exhibit leadership courage when MIT’s are not successful and partner with HR, Operations Leaders and Training Leadership to either reset training timeline or align on training cessation.
Shepherd and coach all MIT and Above Restaurant Leaders (ARL) in training, through his or her training time to increase the MIT’s engagement level and reduce turnover risk.
Must be a certified SME on all operational standards, processes and systems
Partner with Operations on the ARN annual certifications for RGMs and ARLs; report on certification compliance and work towards 100% compliance at all times.
Coordinate and conduct manager Rally’s in his or her assigned markets. The goal is once per quarter or more.
Understands and can coach all of the elements of the RGM Success Binder and the Operations Excellence Program.
Assist ARL’s and RGM’s with training New Restaurant Opening (NRO) team members and managers. Shepherd the NRO managers and team members post go-live (for up to six months), to ensure the NRO gets to a Green scorecard within 6 months of opening.
Conduct training classes on operational (e.g., ICOS, Core, etc.) and HR (e.g., Respectful Work place, Using Paradox, Talent Reef, etc.) as needed.