FIELD TRAINER

Groupe SEB • North America, United States, California, CA

1d • $75,000 - $85,000 • Remote

About The Position

Under the direction of the Manager of Service Training and Technical Support the Field Trainer will be responsible for developing curriculum and delivering training classes to third-party service technicians, customers, and internal employees. The ideal candidate will have the ability to identity areas of opportunity, to deliver solutions and to improve trust and satisfaction with our service network and customers. Training locations are always changing as we travel to the service company branches, SEB Professional offices and online via Microsoft Teams.

Requirements

• Associate degree or technical school graduate preferred.
• Valid driver licenses.
• 3+ years of proven ability to successfully train new service technicians and vendors with industrial equipment/ commercial equipment.
• Preferred experience training with commercial hot and cold beverage machines.
• Skilled in adult learning methods, Strong mechanical, electrical and technical aptitude.
• Strong knowledge of safety procedures related to equipment.
• Ability to read and interpret electrical/electronic schematics and hydraulic diagrams
• Strong Communication (writing and speaking)
• Ability to adapt to change environments/audiences and topics
• Active listening and Public speaking.

Responsibilities

• Prepares and conducts technical training classes for field technicians both in classroom with hands-on practice and on the job training in the field.
• Creation and maintenance of training materials for all equipment. Partner with other departments, as necessary.
• Utilize effective presentation skills including creative training techniques and adult learning techniques
• Ensure tools, books and other necessary resources are available for all sessions.
• Assist with administration of: maintaining, tracking the following: training schedules, machine inventory for training, training skills matrix and certifications for service vendor network

Benefits

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match
• Company‑Paid Life Insurance
• 12 Paid Holidays
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive Work Culture that genuinely values work‑life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree