Protech ADM Field Trainer

Caliber Collision

1d•Onsite

About The Position

Protech Automotive Solutions is seeking talented, dedicated, and quality-focused teammates to provide top-tier service. This role involves delivering learning through live/virtual curriculum and field-based hands-on training, focusing on the installation of telematics and related hardware on fleet vehicles of all classes. The position requires hands-on familiarity with both light and heavy-duty vehicles. The Field Trainer will vet potential ADM Mentors, support Apprentices and Mentors through their training programs, and assist with Changing Lanes ADM Programs. They will also recommend and coordinate training, mentor technicians and mentors to ensure Protech Standards are met, and assist in developing and enforcing quality control processes. Additionally, the role involves assessing teammate training needs, developing materials, following up on training, building partnerships with field leadership, providing field leadership and mentorship, aligning with business strategy, measuring field performance, and evaluating training sessions. The Field Trainer will also identify opportunities for process improvements and execute special projects.

Requirements

High school diploma or tech school graduate
3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
Training or teaching experience preferred.
ASE, I-CAR and/or other industry certifications preferred and must be maintained.
4 years mechanical experience in the field of automotive diagnostic and mechanical preferred.
Strong knowledge of vehicle electronics, OE software and scan tools.
Working knowledge of CCC One, Estimating Systems and Microsoft Excel.
Ability to read and understand instructions, workflows, written estimates and work orders.
Strong communication (written and verbal) and interpersonal skills.
Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments.
Professional demeanor with a positive attitude, geared toward customer service.
Must have a valid driver’s license and ability to pass MVR check.
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation
Training or teaching experience
ASE, I-CAR and/or other industry certifications
4 years mechanical experience in the field of automotive diagnostic and mechanical

Responsibilities

Deliver learning to teammates through live/virtual curriculum and field-based hands-on training.
Vet potential ADM Mentors for program approval through RO audits, GM interviews, and field audits.
Support Apprentices and Mentors through the 12-18 months of TAP Program through field visits/audits, RO audits, and program progress check-ins.
Support Changing Lanes ADM Programs and curriculum; act as Instructor back-up as required at shop classroom location.
Recommend and coordinate necessary training for areas of need based on quality reviews and industry trends & best practices.
Mentor Mobile Diagnostic & Mechanical Technicians and TAP Mentors to ensure the Protech Standards of quality and compliance are attained and sustained.
Assist in development and enforcement of quality control processes developed in coordination with R&D and Protech Ops teams.
Assess teammate training needs and develop materials and course recommendations.
Follow up with teammates regarding training in-person or through conference calls.
Build and maintain partnerships and act as liaison with Protech field leadership and other support departments.
Provide field leadership and mentorship to Technicians, Mentors and Apprentices where required.
Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives.
Measure ongoing field performance assessment, research and development of new required field capabilities, and systematically apply knowledge for learner success.
Assist evaluation of training sessions created by the training team.
Identify opportunities and make training/operational recommendations to improve overall field processes and procedures.
Oversee and execute special projects as needed.
All other duties as assigned.