Onsite Field Telecommunications Technician

SONIFI Solutions, Inc.•Chicago, IL

1d•Onsite

About The Position

We are looking for a Field Telecommunications Technician in the Chicago, IL area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. This role is dedicated to supporting a specific healthcare system across multiple hospital locations within the region. Your day will be spent supporting our customers across multiple hospital sites within your assigned region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support. As the face for our organization, we are looking for someone who is passionate about the customer and strives to provide a great customer experience. We need someone who can communicate thoughtfully and professionally with the staff at our hospitality customers; and understand and respect the boundaries, protocols, and empathy needed in our healthcare customer environments. This role requires comfort working across multiple locations and building relationships with a variety of on site stakeholders. SONIFI’s team is changing people's lives through memorable guest experiences all delivered through an integrated technology and service platform. We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free To Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

Requirements

Technical degree plus ONE year of related experience in High Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head end OR High School Diploma or GED plus THREE years’ work experience in the same areas.
Valid driver’s license and safe driving habits
Ability to travel regularly between multiple hospital locations within the Chicago area
Comfort working across multiple locations
Flexibility to adapt to changing priorities and requests

Nice To Haves

Strong desire to resolve technical issues
Flexibility
Quick learner
Ability to work independently
Passion for the customer and providing a great customer experience

Responsibilities

Resolve technical issues
Provide support and guidance to customers on SONIFI products
Support customers across multiple hospital sites within the assigned region
Communicate thoughtfully and professionally with staff at hospitality customers
Understand and respect boundaries, protocols, and empathy needed in healthcare customer environments
Build relationships with a variety of on-site stakeholders
Participate in an on-call rotation
Adapt to changing priorities and requests