Field Technician – Western Pennsylvania

T-Mobile•PA-Remote, PA

4d•$27 - $49•Onsite

About The Position

T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across Western Pennsylvania to Northern West Virginia. This role covers the Northeast part of the Pittsburgh market such as Clearfield, Brookville, Punxsutawney, Indiana, Patton, and Altoona, with occasional day travel to other areas within the Pittsburgh market including Pittsburgh, Erie, Greensburg, Summerset, Breezewood, and other surrounding areas. There may also be instances where this person is asked to provide assistance along the I-79 corridor in Northern West Virginia, covering towns such as Morgantown, Clarksburg, Fairmont, and Buckhannon. The Field Technician role involves applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
2-4 years - Working experience in Field Operations and maintenance.
2-4 years - Wireless telecommunications or other related experience.
Electronics (Required)
Basic operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems, and AI.
Radio Access Network (RAN) – Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required)
Wireless Backhaul – Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Required)
5G New Radio (NR) – Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
Base Station – Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
Continuous Development – Candidates are expected to actively grow their skill set through ongoing training, certifications, and hands-on experience in an ever-evolving telecommunications landscape. (Required)
Disaster Recovery Planning – Familiarity with disaster recovery protocols and the ability to execute contingency plans to restore network services with minimal disruption. (Required)
Network Troubleshooting – Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
Project Management – Ability to plan, coordinate, and execute field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments. (Required)
Technical Support – Ability to provide hands-on technical assistance and field-level support to internal teams and stakeholders, ensuring timely resolution of equipment and network issues. (Required)
Attention To Detail (Required)
Problem Solving / Troubleshooting - Solves problems using creativity and innovation. (Required)
Computer Fluency – Proficiency with Microsoft Office Suite and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required)
Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the market, which includes weekends and holidays. (Required)
Ability to lift 50-70 pounds as well as being outside in the elements is an expected part of this role. (Required)
At least 21 years of age to operate a company assigned vehicle
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
Experience with Nokia RAN technology is a plus.
Licensed Microwave and millimeter-wave wireless transport technology – Ceragon and Ericsson experience is a plus
Ability to use fiber test, line and antenna test equipment. (Preferred)
Excellent verbal and written communication skills. (Preferred)
Self-motivated; exhibits initiative in achieving company goals and objectives. (Preferred)
Basic leadership skills and ability to prioritize and complete multiple tasks. (Preferred)
Able to work both independently and in a team environment. (Preferred)
Flexibility with ever-changing environments and priorities. (Preferred)

Responsibilities

Provide technical support to resolve network performance issues and contribute to outage resolution efforts
Manage smaller projects or project segments, delivering accurate status and progress updates as required
Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
Complete required training to maintain current knowledge of systems, products, and organizational standards
Also responsible for other duties/projects as assigned by business management as needed