Field Technician - Metro Carpets

Artisan Design Group, LLC • Nashville, TN

16d

About The Position

As a Field Technician, your primary responsibility will be to execute the day-to-day operations of new home inspections, installations, services, and warranties with a commitment to providing "Superior Service" to our customers. You will be expected to maintain accurate and effective communication while upholding the highest standards of professionalism.

Requirements

• 2 years Cabinetry experience
• 2 years Carpentry experience
• Proven experience as a cabinet maker, carpenter, or similar role.
• Strong knowledge of woodworking techniques and materials.
• Ability to read and interpret blueprints and drawings
• Previous experience in customer service or client-facing roles.
• Familiarity with different types of cabinet materials and finishes.
• Knowledge of safety protocols and regulations in construction and woodworking.
• Basic computer skills, Microsoft Office
• Ability to learn RFMS/Trackvia computer programs
• Ability to measure floor plans with accuracy
• Knowledge of subfloor prep and flooring repairs based on manufacturers specifications
• Basic math
• Laying out material per manufacturer recommendations
• Knowledge of installation processes based on manufacturers specifications
• Excellent attention to detail and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and reliable transportation.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Responsibilities

• Report new customers and potential subdivisions to sales to help increase sales
• Report new home starts and progress of house for applicable builders
• Verify new home measurements for applicable builders
• Subfloor Inspections per manufacturer specifications
• Inspect wall tile areas for every builder for accuracy
• Quality control, manage installs, customer service, and oversee warranties
• Reports stop payments, warranties, and services to office personnel
• Inspect and repairs for warranties and or services
• Perform moisture readings
• Product delivery as needed
• Assist in training new hires
• Attend and conduct installation and product knowledge trainings
• Manage “exceptions” for department solutions
• Manage update/changes to procedures and job description for your area
• Attend and participate in meetings and seminars
• Any other duties necessary to make Metro Carpets successful

Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees