Field Technician - Kennesaw, GA

Opifex-Synergy • Kennesaw, GA

1d

About The Position

The Field Technician provides on-site and shop-based installation, repair, maintenance, inspection, testing, and customer support for heavy equipment. The role troubleshoots technical problems, identifies appropriate solutions, completes equipment paperwork and service reports, and helps ensure equipment is safe and available for customers. Work is primarily at construction sites, equipment yards, and along transportation routes, with travel to job sites, vendors, and training locations. The position involves frequent outdoor work in changing weather and exposure to heavy machinery, noise, dust, mud, uneven terrain, confined spaces, and elevated positions. PPE and adherence to safety procedures are required.

Requirements

• High school diploma or GED.
• Extensive knowledge of diesel engines and construction equipment.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Proven field service experience.
• Must have own tools.
• Valid driver's license and acceptable driving record.
• Ability to work flexible shifts, including nights and weekends for on-call coverage as needed.
• Must complete a background check and drug screening as a condition of employment.

Nice To Haves

• Five or more years of experience as a diesel or heavy equipment technician is preferred.
• Trade school or technical training is desirable.
• Bilingual Spanish skills are a plus.
• Military service may be considered in lieu of education or certification experience, as applicable.

Responsibilities

• Troubleshoot and diagnose equipment at job sites or in the shop to ensure it is in proper working condition.
• Perform equipment cleanup, upkeep, safety reviews, and pre-delivery inspections.
• Inspect, diagnose, repair, recondition, and adjust heavy equipment, and complete associated paperwork.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors and technical problems and determine appropriate solutions.
• Provide service and customer support during field visits and dispatches.
• Produce timely, detailed service reports and complete work orders.
• Use field automation systems and operate vehicles safely.
• Follow company procedures and protocols and applicable safety requirements.
• Maintain tools in good working order in accordance with MSHA and OSHA regulations.
• Bring unsafe or unserviceable shop tools, equipment, or vehicles to the Service Manager's attention.
• Complete basic computer tasks, including looking up parts and communicating by email.
• Communicate with coworkers and customers to ensure equipment availability and meet customer expectations.
• Coordinate workflow with the schedule and share information with the technical team and wider organization.
• Understand customer requirements and make appropriate recommendations or briefings.
• Build positive customer relationships and contribute to teamwork.
• Train or assist other team members with difficult or lengthy repairs.
• Participate in training programs directed by the Manager.
• Travel to training classes, seminars, vendors, and job sites, including potentially several hours of driving daily.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with company contributions.
• 401(k) and Roth retirement plans with company matching.
• Paid time off and company-paid holidays.
• Company-paid wellness, employee assistance, and discount programs.
• Annual boot and PPE allowance.
• Career development and company-paid training.
• Tool reimbursement program.
• Profit-sharing opportunities.
• Potential safety bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED