Field Technician

Majestic Photobooth•Chicago, IL

37d•$22 - $26

About The Position

We’re looking for a reliable Field Technician to install, maintain, and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology, solving problems, and working independently in the field.

Requirements

Valid driver’s license
Ability to lift up to 50lbs
Legally authorized to work in the U.S.

Nice To Haves

Experience with technical field service, AV, IT support, or electronics preferred
Strong troubleshooting and problem-solving skills
Comfortable working with computers, cameras, and printers

Responsibilities

Event Setup & Breakdown
Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements.
Install designed panels, overlays, and branded assets accurately and securely.
Ensure all equipment is assembled safely, powered correctly, and fully operational prior to guest activation.
Safely dismantle, pack, and prepare equipment for transport following event completion.
Long-Term Installations & Venue Support
Execute new long-term venue booth installations in alignment with Majestic operational standards.
Perform on-site service visits including paper changes, hardware adjustments, and system resets.
Respond to assigned support tickets in a timely and professional manner.
Ensure booth uptime and functionality across all active venue placements.
Technical Operation & Troubleshooting
Power on, test, and operate booth hardware including camera systems, computers, printers, and lighting.
Configure and verify software functionality including photo capture systems, filters, and brand assets.
Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions.
Escalate complex technical issues when necessary while maintaining clear documentation.
Guest Interaction & Experience
Greet and guide guests through the photobooth experience with professionalism and enthusiasm.
Provide assistance and encouragement to ensure a smooth and enjoyable experience.
Maintain an attentive presence during activations to proactively address issues.
Uphold high standards of hospitality and brand representation at all times.
Equipment Maintenance & Readiness
Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready.
Verify required consumables including printer paper and ink are stocked appropriately.
Maintain organized inventory of field equipment and supplies.
Report equipment damage, wear, or recurring issues promptly.
Brand Representation
Uphold Majestic presentation standards for booth appearance and overall setup.
Act as a company ambassador in all interactions with clients, venues, and guests.
Maintain professional appearance and conduct aligned with company values.
Event Reporting & Operational Feedback
Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations.
Identify recurring challenges and communicate improvement opportunities.
Contribute feedback that improves future installs, events, and service workflows.
Other Duties & Special Projects
Perform other duties and special projects as assigned in support of company growth and operational priorities.