Field Technician, Chicago IL area

Window Nation•Chicago, IL

1d•Onsite

About The Position

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders. This role requires the ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques. Maintaining a substantive knowledge of product, install techniques, and construction basics is crucial. The Field Technician must also maintain a driving record that meets company’s insurance standards and be able to use an extension ladder safely to measure windows and perform services. Additionally, the ability to pass EPA certification and follow EPA Regulations is required, along with knowledge of local permit/license/historical/HOA requirements.

Requirements

High School Diploma, GED, or equivalent
2+ years professional experience measuring replacement windows
2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
Valid Driver’s License
Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
Maintain proficiency to do all tasks of the position.
Maintain a substantive knowledge of product, install techniques, and construction basics
Maintaining a driving record that meets company’s insurance standards
Ability to use an extension ladder in a safe manner to measure windows and perform services
Must be able to pass EPA certification and follow EPA Regulations
Knowledge of local permit/license/historical/HOA requirements
Authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Nice To Haves

Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
Capability to navigate various applications on an iPad
Customer-centric mindset
Superior time and project management skills
Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Responsibilities

Visit residential customer sites to measure each window, door, sliding glass door opening as needed
Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
Support pricing process by providing accurate measurements and assessments for labor/materials
Review installation project/process with customers
Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
Execute change order specifications
Maintain service parts inventory and equipment
Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
Fulfill service appointment specifications