Field Service Support Technician - Chicago, IL

Connect America•Chicago, IL

4d•$0 - $15•Hybrid

About The Position

Connect America is seeking a Field Service Support Technician to join their mission-based team. This role offers increased earning potential and schedule flexibility, supporting customers in their homes. Ideal candidates will have experience in in-home services, such as with utility companies or as a home health worker. The position is available for full-time or part-time employment and serves the Chicago, IL area with a radius of up to 100 miles. The general schedule is Monday-Friday, 9 am-5:30 pm, with flexibility to meet customer needs. The starting rate is $15/hr, with additional earnings per installation and services completed, plus mileage reimbursement, offering an earning potential of up to $60,000 per year for full-time employees. Connect America, a leader in connected care for over 40 years, provides innovative technologies to help aging individuals and at-risk populations live safely and independently. The company has been recognized as a Best Place to Work and has received awards for customer service. This role is part of the Lifeline business, a leader in personal emergency response services.

Requirements

Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
Valid Driver’s license (Up to 75% travel - local within 100-mile radius).
Adheres to uniform/dress code as required by the company.
Ability to lift up to 40 pounds and ability to climb stairs.

Nice To Haves

In-home experience, such as with utility companies or as a home health worker.

Responsibilities

Provide the best customer service experience to customers while completing in-home installations, service, and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices.
Adjust training to meet the needs of subscribers, speaking more slowly and clearly to ensure understanding.
Educate and train subscribers and caregivers on products/services in a professional, respectful manner.
Process work orders from Lifeline for installation, training, customer service, or retrieval of equipment and/or products.
Complete tasks on work orders on the scheduled date and within the specified timeframe while offering service excellence.
Schedule service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
Provide management with feedback and ideas for continuous improvement.
Perform occasional evening and/or weekend appointments for emergency service work orders.