Field Technician

RECOVERY MONITORING SOLUTIONS LLC • Tupelo, MS

7d • Onsite

About The Position

The Field Technician is responsible for servicing and managing field installations for participants. This role acts as a liaison for field locations, including contact with courts and agencies within the designated geographic service area. The technician also provides local support and training to area courts and agencies.

Requirements

• Must have a good MVR (motor vehicle report) and an up to date driver’s license.

Nice To Haves

• One (1) year of experience in the fields of criminal justice or customer service preferred.

Responsibilities

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees