Field Technician

Cable ONE • Carmi, IL

12d • Onsite

About The Position

If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Sparklight is your next and final stop. This role offers an extensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between. At Sparklight, a Cable One company, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Requirements

• A good driving record and a valid driver’s license in the state you are applying.
• Flexibility to go beyond for our customers by working overtime and on-call as needed.
• Ability to listen to customers and present solutions in a positive manner.
• Successfully work in small and confined areas; lift to 100 lbs.; work on a ladder; and work in all weather conditions.
• Demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
• High school diploma or GED.
• Regular and predictable attendance is required.

Nice To Haves

• Advancement opportunities
• Collaborative work environment

Responsibilities

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on their new/existing equipment.
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Free cable and internet services to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED