Field Technician

Pomeroy • Stanford, CA

8h

About The Position

Provides on-site field support to customers, including installation, servicing, and repair of systems and equipment. Verifies and approves the operational quality of system equipment. Resolves customer issues involving hardware installation, repair, upgrades, and maintenance, and assists with complex installation and maintenance matters. Instructs customers on system and equipment operation and maintenance, and coordinates follow-up, testing, and troubleshooting with appropriate personnel or service areas. Acts as a liaison with customers on administrative and technical matters for assigned projects. Analyzes system problem trends and issues and prepares reports. Troubleshoots user accounts. The role requires an understanding of SCCM, VPN, Azure, Microsoft 365, Windows 10, and Windows 11.

Requirements

• Demonstrate an understanding of SCCM, VPN, Azure, Microsoft 365, Windows 10, and Windows 11.

Responsibilities

• Provide on-site field support to customers, including installation, servicing, and repair of systems and equipment.
• Verify and approve the operational quality of system equipment.
• Resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
• Assist with investigating and resolving complex installation and maintenance matters.
• Instruct customers on the operation and maintenance of systems and equipment.
• Refer issues to appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Analyze system problem trends and issues and prepare reports.
• Troubleshoot user accounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed