Field Technician (Level 2 or 3)

Northrop Grumman•Mesa, AZ

6d•$23 - $46•Onsite

About The Position

Northrop Grumman Defense Systems is currently seeking an experienced Field Technician (Level 2 or 3) for our offices in Mesa, AZ. The primary role is to provide onsite and offsite customer support, both domestic and international, for the operation and maintenance of chain gun family of cannons. Travel to customer facilities, sponsored demonstrations and events, test support, and system development and integration either individually or as part of a team. Percent of travel 25 to 50%. Ability to work on weekends, swing and night shifts in support of customer requirements. Additionally, this role includes the development and improvement of training materials and providing instruction on the operation and maintenance of the chain gun family through both lecture and hands on training. Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance tasks and technical support on product equipment, integrated systems and subsystems. Analyzes and evaluates product condition, operation and related performance. Troubleshoots and diagnoses malfunctions to eliminate problems. Installs, upgrades and removes products. Performs work per engineering field change orders. Maintains effective customer communications and relations. Provides technical support to program management and other aftermarket service activities. Coordinates problem resolution and material dispositions with engineering, quality and program management. This role is not a hybrid position. Position reports to the Manager for Product Support.

Requirements

Level 2: High School diploma & 2 years of related experience providing operation and maintenance instruction
Level 3: High school diploma & 4+ years of related experience providing operation and maintenance instruction
Understanding of weapons operating systems (i.e., recoil operated, gas operated, etc…)
Ability to interpret Technical Manuals and safety policies
Ability to read blueprints and interpret assembly and repair requirements
Prior experience interfacing with customers with presentation and training experience utilizing Microsoft Office Suite products
U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Nice To Haves

1 year of technical proposal development, cost estimating or statement of work development experience
3 years of field service or other customer facing technical experience
3 years of armament manufacturing, maintenance, repair or overhaul experience

Responsibilities

Provide onsite and offsite customer support, both domestic and international, for the operation and maintenance of chain gun family of cannons.
Travel to customer facilities, sponsored demonstrations and events, test support, and system development and integration either individually or as part of a team.
Develop and improve training materials.
Provide instruction on the operation and maintenance of the chain gun family through both lecture and hands on training.
Install, operate, maintain, repair and modify equipment.
Perform a variety of maintenance tasks and technical support on product equipment, integrated systems and subsystems.
Analyze and evaluate product condition, operation and related performance.
Troubleshoot and diagnose malfunctions to eliminate problems.
Install, upgrade and remove products.
Perform work per engineering field change orders.
Maintain effective customer communications and relations.
Provide technical support to program management and other aftermarket service activities.
Coordinate problem resolution and material dispositions with engineering, quality and program management.