Field Technician

Bridged Broadband LLC•Grandview, MO

89d•Onsite

About The Position

Bridged Broadband, a fiber optics–based telecommunications company building and operating a next-generation broadband network, is growing and has an immediate opening for a Field Technician (FT) to join our Engineering & Operations team. The FT is a skilled operator within the E&O Team who is responsible for ensuring quality installations, maintenance, and troubleshooting the network elements to maintain optimal performance and maximum reliability. The FT covers all facets of field operations of the optical, Ethernet, and IP networks to ensure adherence to safety, project plans, and ensures the network is reliable and ready for rapid growth. This position requires a broad understanding of Bridged Broadband’s capabilities, customers, relationships and networking technologies and protocols (Ethernet, IP, MPLS, DWDM, etc.). This position requires strong customer focus, attention to detail, strong technical skills and a commitment to delivering exceptional service for our customers.

Requirements

Valid driver’s license and willingness to travel within the service area
Highly motivated, with attention to detail
Ability to interact attentively with customers and be responsive to customer needs and concerns.
Proficient understanding of CLI commands
Proficiency in fiber optic testing and troubleshooting
Familiarity with Ethernet transport technologies and DWDM systems
Understanding of IP networking fundamentals
Ability to work independently and multi-task
Customer focus with the desire to exceed the customer expectations
Strong oral and written communications.
Strong organizational and presentation skills.
Strong PC skills (Microsoft Office Suite).
Bachelor’s degree or equivalent experience.
Ability to multi-task and maintain professional composure in a demanding environment.

Nice To Haves

MEF CECP 3.0 certification is a plus.
Carrier and Enterprise telecommunications experience is a plus.
Internet Service Provider experience (ISP) is a plus.

Responsibilities

Install, configure, and test fiber optic cables, connectors, and related hardware.
Perform routine maintenance and upgrades on network infrastructure.
Ensure compliance with industry standards and company specifications during installations.
Diagnose and resolve issues related to fiber optic connectivity, Ethernet transport, and DWDM systems.
Utilize OTDR, power meters, and other diagnostic tools to identify and correct faults.
Assist in provisioning and testing dedicated internet access circuits.
Occasional overnight travel in support of network installation and/or maintenance.
Collaborate with NOC (Network Operations Center) and engineering teams to ensure optimal network performance.
Maintain accurate records of installations, repairs, and service calls.
Provide detailed reports on network health and customer service activities.
Communicate effectively with clients during on-site visits.
Ensure customer satisfaction by delivering timely and professional service.