Field Technician

Capital Equipment Careers•Omaha, NE

49d•Hybrid

About The Position

At Aksela, we believe in building the future. Our mission is to empower infrastructure development by delivering innovative, reliable, and efficient foundation drilling solutions across the Midwest and beyond. As part of our team, you will contribute to projects that shape communities, support sustainable growth, and solve complex engineering challenges. We are committed to providing our employees with the tools, training, and support they need to thrive. When you grow, we grow. Aksela’s Field Technicians is responsible for repairing machines to customers’ satisfaction in the field or customer location.

Requirements

Ability to conduct machine performance and diagnostic tests.
Ability to inspect, diagnose, troubleshoot, service, and repair customer equipment.
Proficiency in referencing and interpreting service manuals, diagnostic software, and parts catalogs.
Ability to verify warranty coverage and manage component returns.
Experience with failure analysis across various machine systems (engines, electrical, hydraulics, transmissions, power trains, brakes, steering, electronic/computer applications).
Skill in utilizing troubleshooting techniques.
Ability to adhere to Time Requirement Guidelines (TRG).
Willingness to work in the field, shop, or at customer sites, including overtime and overnight assignments.
Professional conduct and composure in high-pressure situations.
Ability to comply with customer site requirements.
Skill in ordering necessary parts, evaluating part reusability, and identifying causes of failure.
Proficiency in completing service reports, time entries, and other documentation on a laptop.
Adherence to customer care standards.
Knowledge of safety protocols, including contamination control and HAZMAT regulations.
Ability to properly use equipment and materials.
Attendance at required safety meetings.
Ability to maintain tools per MSHA and OSHA standards.
Skill in reviewing diagnostic data to create quotes and parts orders.
Ability to coordinate quote creation with Service Manager.

Responsibilities

Conducts machine performance and diagnostic tests, interprets results, and independently determines the extent of necessary repairs.
Inspects, diagnoses, troubleshoots, services, and repairs customer equipment in field environments.
References and interprets service manuals, diagnostic software, and parts catalogs to identify malfunctions and verify repair specifications and required parts.
Verifies warranty coverage for applicable parts and manages the return of core and remanufactured components.
Performs failure analysis across all systems including engines, electrical, hydraulics, transmissions, power trains, brakes, steering, and electronic/computer applications.
Utilizes troubleshooting techniques to diagnose and repair machine and attachment issues, adhering to Time Requirement Guidelines (TRG). Escalates unresolved problems to Service Manager for further support.
Works in the field, shop, or at customer sites, which may include overtime and overnight assignments.
Conducts business professionally, maintaining composure and integrity in high-pressure situations and presenting a professional image.
Complies with all customer site requirements.
Orders necessary parts for repairs, evaluates part reusability, and identifies causes of failure.
Completes service reports, time entries, and other documentation on a laptop, submitting them daily via email.
Adheres to all customer care standards.
Follows all Aksela and customer-specific safety protocols, including contamination control and HAZMAT regulations. Properly uses equipment and materials, attends required safety meetings and maintains tools per MSHA and OSHA standards.
Reviews diagnostic data to create accurate, cost-effective quotes and parts orders. Coordinates quote creation with Service Manager.