Field Technician

Optel Group•Quebec, QC

42d•Onsite

About The Position

OPTEL is a leading global provider of traceability systems, dedicated to creating a better world through responsible capitalism. The company's innovative solutions ensure the quality of healthcare products and combat counterfeiting of medicines and medical devices worldwide. OPTEL also applies its technologies to various sectors, including smart manufacturing, to enable global traceability. Their expertise empowers industries to measure, inspect, control, and track elements, thereby improving product quality and promoting responsible resource use. Within the field services department, the Field Technician's primary responsibility is the installation and commissioning of OPTEL systems at client sites. This role is also crucial for maintenance, training, and technical support to ensure high customer satisfaction and loyalty.

Requirements

College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience
Strong knowledge in computer science and electronics
Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly
Excellent time management, prioritization, and ability to work effectively under pressure
Strong client orientation and solid teamwork skills
Resourcefulness, adaptability, versatility, and flexibility
Availability to travel approximately three weeks per month
Valid driver’s license and passport
High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence

Nice To Haves

Experience in the pharmaceutical, food, or cosmetics industries

Responsibilities

Install OPTEL systems at client sites in accordance with established standards
Carry out mechanical and electrical installation while ensuring compliance with quality standards
Collaborate with the technical support and factory design team to diagnose and resolve issues
Train end-users on the proper use of OPTEL systems
Prepare complete and accurate installation reports
Support clients during system qualification
Perform maintenance and repair on installed systems, as requested by the customer service department
Conduct engineering visits when required
Produce detailed service reports
Identify potential sales opportunities (new contracts, complementary systems)