Field Technician

Wire3 • Jacksonville, FL

13d • Onsite

About The Position

As our FTTH (Fiber to the Home) Technician, you will be one of the initial points of contact for our customers, ensuring they experience a seamless installation process and that the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

Requirements

• Strong teamwork and customer service skills
• Basic computer and home networking knowledge; experience with electronic audio/video systems is a plus
• Proficiency in using tools such as drills, cable cutters, and hammer drills
• Ability to follow safety guidelines, including wearing required PPE
• Capability to work in various weather and environmental conditions
• Strong work ethic with the ability to complete tasks neatly and efficiently
• Ability to interpret prints and follow color-coordinated routing
• Excellent customer relations and problem resolution skills
• High school diploma or GED preferred; college or technical/vocational training is a plus
• Valid Florida Driver’s License and clean driving record required

Nice To Haves

• experience with electronic audio/video systems is a plus

Responsibilities

• Perform cable testing and documentation for all media types
• Install, maintain, and troubleshoot fiber optic systems and networks
• Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations
• Collaborate with team members to deliver high-quality service to business and residential customers
• Document work performed at each customer site

Benefits

• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance
• 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED