Field Technician - Melissa, TX

Opifex-Synergy•Melissa, TX

3d•Onsite

About The Position

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors. The Field Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.

Requirements

High School Diploma or GED
Extensive knowledge of diesel engines and construction equipment
Ability to troubleshoot, test, repair, and service technical equipment
Proven field service experience
Must have own tools
Must have a valid driver’s license and acceptable driving record
Ability to work flexible shifts
Military service will be considered in lieu of education/certification experience as applicable.

Responsibilities

Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all related paperwork
Participates in all training programs directed by Manager
Brings to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use
Maintains tools in good working order per MSHA and OSHA regulations
Completes basic computer tasks including work orders, parts lookup, and email communication
Communicates with coworkers and customers to ensure top-quality equipment and customer satisfaction
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Operate vehicle safely and use field automation systems
Follow all company field procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations or briefings
Build positive customer relationships
Exhibit strong teamwork
Willing to train and assist other team members with difficult or extended repairs