Field Technician (Renewables)

SunStrong Management, LLC • Phoenix, AZ

9d • Onsite

About The Position

SunStrong Management is searching for Field Technician to join our Maintenance and Service group. SunStrong Management owns and maintains a distributed fleet of residential solar systems across 30+ states and several U.S. territories. All customer service calls are handled in-house. We utilize a highly skilled team of technicians as well as third-party service partners to maintain and service our fleet.

The Field Technician’s primary responsibility is to support Operations and Maintenance activities by quickly responding to solar system performance maintenance, ensuring optimally performing solar systems, and providing excellent customer service to our customers.

Requirements

• High School Diploma (or GED)
• 1+ years’ electrical experience
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Proficient in speaking, reading and writing English
• Working knowledge of the National Electric Code (NEC)

Nice To Haves

• OSHA 30 Certified
• Formal apprenticeship and/or vocational training experience
• 1+ years’ experience in the solar electric industry
• 3+ years’ electrical experience
• Bilingual, English and Spanish

Responsibilities

• Utilizes knowledge, skills, and electrical testing equipment to evaluate systems accurately for maintenance, warranty repairs, design, and other purposes; diagnoses and repairs solar and storage systems and electrical components
• Provides training to service staff on system operation such as how to identify, resolve, and repair issues etc.
• Completes quality assurance inspections, documents corrective actions, and ensures completion of corrective items within defined timelines
• Submits service reports immediately following work order completion
• Identifies solutions to resolve technical design problems, including electrical systems used during construction; collaborates closely with manufacturers and engineering team
• Develops and uses knowledge of all roof types and the appropriate flashings and mounts to use on those roofs
• Manages vehicle material stock and equipment inventory
• Maintains compliance with all SunStrong Management Safety policies and procedures
• Provides training to customers about service process, system usage, system operation, performance, and maintenance
• Manages and resolves customer maintenance, service tasks and issues in a timely manner
• Documents progress and other key communications to customers and relevant SunStrong Management employees using appropriate software
• Develops positive and professional relationships with dealers, service-only providers, and channel partners within an assigned service area

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
• Competitive compensation
• Company vehicle provided
• Paid time off
• Cell phone allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED